SiteKiosk: Bug Fix for critical error
On kiosk machines with SiteKiosk versions earlier than 8.7 under Windows 7, the system will in most cases become unusable after Internet Explorer 10 is installed. The affected SiteKiosk versions are 7.1 - 8.6. Any Windows 7 computers that have automatic updates enabled will be affected because Internet Explorer 10 is installed automatically as part of Windows updates.

All software resellers are strongly encouraged to forward this information to the operators of the kiosks. PROVISIO has no information about the end user and therefore cannot directly inform them!

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Support Request: Powerpoint opens in slideshow only
Ticket ID: 17916
TicketType: Support Request
Level: Closed
Language: English
Creation Date: 5/6/2012 7:44 PM
Last Modification Date: 6/15/2012 4:57 PM
Product: SiteKiosk
Version: 7.1
Views: 2577
Attachment: Default1.skcfg
Created By: pfisher (User)
Modified By: pfisher (User)
Description
PowerPoint opens in Site Kiosk in PowerPoint slideshow viewer only.
Windows Vista Business 32 bit
Office 2007 Standard
Site Kiosk version 7.1 build 266 2009-06-12 09:57:13

I have 8 identical PC's at 2 different sites that ALL have the same issue.

I've seen other posts for this exact problem, yet I have never seen a resolution for it.

PowerPoint opens fine in Edit mode from every profile, but not from Site Kiosk. It is ONLY from within Site Kiosk I have this issue.

The following support thread is this exact issue, yet never really addressed the issue:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=15875

I have tried de-activating the Program patcher... didn't work
I have tried editing my config file, the line it say's to look for isn't there to edit..... didnt' work
I have tried editing the config.xml file stored at "...\SiteKiosk\Skins\Public\Media\FileManager\XML"...... didn't work
Editing the file type under folder options for both ppt and pptx files isn't an option since its Vista.
I checked the program association for the extension ppt and pptx and the default program is PowerPoint.....
I even tried re-naming the PowerPoint Viewer executable to see if that makes any difference. Sitekiosk somehow managed to still open the file with PowerPoint Viewer anyways. That was interesting, I actually expected that to break it.

The last support comment for the above thread was:
Otherwise you need to find out the Registry setting for PowerPoint which controls that behavior.
http://support.microsoft.com/kb/162059

The Microsoft link referenced it referring to PowerPoint opening in a browser and how to change it so it doesn't open in a browser anymore. That isn't the issue being addressed in the forum post. The problem is PowerPoint is opening in PowerPoint Viewer, which is a locally installed application, not in a browser. Either way, I followed the article and made the registry changes so PowerPoint can't open in a browser either. Needless to say, didn't fix the issue at hand.

I've looked through the registry and I don't see any reference to opening these extensions in PowerPoint Viewer. Nor do I understand the excuse of blaming it on the Windows registry when PowerPoint functions perfect in every profile and the issue is only present when running from with-in Sitekiosk, unless it's a bad key thrown in by Sitekiosk that is Sitekiosk specific.

Any real resolution would be GREATLY appreciated.
Comments (4): Powerpoint opens in slideshow only
Re: Powerpoint opens in slideshow only PROVISIO\ward (Provisio) 5/7/2012 10:57 PM
Opening a linked PowerPoint file from a webpage or browser skin and opening a Powerpoint file in the file manager are two different issues.
(The behavior is even different when installing the full MS Office - without it is just a download because a pps or ppt is not a file that can usually be displayed in a internet browser).

By default (if the full office version is installed) SiteKiosk will open the office files liked in the web in the SIteKiosk browser – this is due to the settings of the program patcher.
Office files in the File Manager will be opened like configured on Windows (in the usual explorer – when you open it with double clicking on the filetype) If the program patcher is deactivated SiteKiosk will show the same behaviour like the IE - but these settigns are user dependent. How are you currently trying to open your files in SiteKiosk? Do you double click the icon in the File Manager? or do you open the file from a link on a browser skin or other webpage? I assume when you open your files outside of SiteKiosk you are opening a folder and double-clicking it. Is that correct. That would be more like opening the file from the SiteKiosk file manager instead of a browser skin or other web page.Are you seeing the same thing in Run Once and Autostart modes?

First you should update to the most recent version of SiteKiosk 7 which is 7.8.332.

1. Make sure that links will be opened in the Internet Explorer outside of SiteKiosk the way you want them to open in the user account you are running SiteKiosk under. By default that is the SiteKiosk user.
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=5826

2. Make sure to leave the program patcher deactivated.

These 2 settings are for linked office files in the web.

For the files in the File Manger, make sure that they will be opened as you want them to in Windows Explorer. Otherwise you can adjust the config.xml like described in the help and define the exact application to open the in from the file manager. The config.xml file only related to opening file from the file manager not links on browser skins or other web pages.
Re: Powerpoint opens in slideshow only Anonymous (User) 5/18/2012 2:52 AM
I am opening files located on a USB flash drive through the SiteKiosk file manager by double-clicking on the file.

The files open exactly as they should with the full version of PowerPoint when opened through Windows Explorer under the siteKiosk user account if I disable the security settings and close out of the SiteKiosk software after it automatically launches.

I looked at the config.xml file and the application specified for PowerPoint is Microsoft PowerPoint.

When I double-click on the file through SiteKiosk file manager, it always opens the file in PowerPoint Viewer, not the full version of Powerpoint. This makes it impossible to edit or print the file.
Re: Powerpoint opens in slideshow only PROVISIO\ward (Provisio) 5/18/2012 4:25 PM
Open your config.xml file and search for 'ppt,pptx,pps,ppsx' without the quotes. Remove those extensions from that list. After that do the following:

1. Go to "C:\Program Files\SiteKiosk\Skins\Public\Media\FileManager\XML\config.xml" then right-click the file and open with Notepad. Press ctrl+F and search for: <extension types="doc,docx,xls
2. Go to the end of the line and you will see it ends like this: useregistry="true" />
3. Put your cursor at the end of the line and press Enter to create a new line.
4. Paste the following on the new line: 


<extension types="ppt,pptx,pps,ppsx">
<onload>
	var WshShell = new ActiveXObject("WScript.Shell");
	WshShell.Exec("C:\\Program Files\\Microsoft Office\\OFFICE11\\POWERPNT.EXE \"{1}\"");
</onload>
</extension>


This example is with Office 2007 on a 32-bit machine. You will need to edit the path if you are running a different version of Office or a 64-bit system. I will email you an example file with the edits.
Re: Powerpoint opens in slideshow only Anonymous (User) 6/15/2012 10:36 PM
After a slight edit to the path to PowerPoint, the change tot he config file corrected the issue.

Thank-You
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