SiteKiosk: Bug Fix for critical error
On kiosk machines with SiteKiosk versions earlier than 8.7 under Windows 7, the system will in most cases become unusable after Internet Explorer 10 is installed. The affected SiteKiosk versions are 7.1 - 8.6. Any Windows 7 computers that have automatic updates enabled will be affected because Internet Explorer 10 is installed automatically as part of Windows updates.

All software resellers are strongly encouraged to forward this information to the operators of the kiosks. PROVISIO has no information about the end user and therefore cannot directly inform them!

Additional information...
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Support Request: All Clients Showing Offline
Ticket ID: 17966
TicketType: Support Request
Level: Closed
Language: English
Creation Date: 5/17/2012 5:28 PM
Last Modification Date: 6/15/2012 4:57 PM
Product: SiteRemote
Version: 3.8.28814
Views: 2043
Attachment: -
Created By: efriesen (UserAdmin)
Modified By: efriesen (UserAdmin)
Description
All my clients are showing offline, even though I visit the kiosk in person and it is online.
I am able to ping the clients from the server. I am able to ping the server from the clients.
I have vista and xp machines. I've unregistered one of them, then re-registered. Which worked momentarily. After the first reboot of that machine it shows offline again. The site remote service is running on these machines. I've also tried restarting the service which didn't error out at all, nor did it make a difference in the admin console.

please help
Comments (1): All Clients Showing Offline
Re: All Clients Showing Offline PROVISIO\ward (Provisio) 5/18/2012 4:37 PM
Make sure that you did not register your clients with the system team. You can check this under the 'Teams' tab on the SiteRemote Adminsitration pages under the 'Name' column.

When you login to your team do you see any information under 'Alerts' like transfer volume exhausted or license expired etc?

While logged into your SiteRemote account, click the 'Settings' button then click the 'Licensing' tab. Check to make sure that you have enought total valid license for the amount of machines you have registered and that you have sufficient transfer volume and disk space.

In the Administration pages under the 'Teams' tab, click the 'Edit' link under the 'Licenses' column to add more valid license, transfer volume etc.
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