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Misc: Sales and Technical support questions

Description

Hello,

We use this hardware I5, 8G RAM, 500G HD.

This will be a small project that we plan to launch with 10 Kiosk devices with On-Screen Keyboard, and photo printers.

I have checked the Provisio SiteKiosk software website, and I believe we will need to use SiteKiosk Windows Plus that will include the following features of Provisio SiteKiosk software:
. All Basic features plus
. On-screen Keyboard
. Payment device support

I would like to explore the pricing in more details with the Sales Team, and I am summarizing my questions that I would like to discuss with you or your Sales / Technical Support teams below:

1.
The pricing for 10+ devices is 190 EUR / copy. I will await an update from you if this price is negotiable.

2.
SiteKiosk Windows - Annual Maintenance Renewal
. 40eur/copy
. I am not sure if we need to include this into our pricing?

3.
SiteKiosk Windows - Versions Update
. 89eur/copy
. I am not sure if we need to include this into our pricing?

4.
Cloud version for fewer kiosks.
. If we run 10 Kiosks will it sufficient to use the Cloud version or a separate server is required?

5.
SiteKiosk Windows - Creating skins which incorporate your corporate design
. from 500eur
. This is optional, and we may look into this later.

6.
SiteKiosk Remote
. license fees: Annual
. Cloud ( lease ) Updates: Automatically & Free
. I am not sure if we need to include this into our pricing?

7.
SiteRemote Cloud
SiteKiosk Remote
. If you can clarify the difference between these two options.
. I am not sure if we need to consider them for our project?

8.
Support tickets.
. If we have any technical issue in the future will there be Technical Support Team available?
. Will we need to purchase a support plan to submit service tickets?

9.
Is Demo available for Photo Kiosk or Photo Lab solution where Provisio SiteKiosk is implemented?
. If yes we would like to get a link in youtube or if you can setup a meeting with the presentation.

10.
Adjusting the size of the On screen Keyboard and File Upload Window
. Would you please let us know if this can be implemented?
. Will it require any additional investment from our side?
. You have mentioned that you may need to check this with your support team.

We use this version of the product: 9.7.4379

Answer: (1)

Re: Sales and Technical support questions 2/20/2019 3:15 PM
1.
The pricing for 10+ devices is 190 EUR / copy. I will await an update from you if this price is negotiable.
---->Please see attached reseller price list. Please note that all prices are in USD for Canadian billing addresses.

2.
SiteKiosk Windows - Annual Maintenance Renewal
. 40eur/copy
. I am not sure if we need to include this into our pricing?
---->The SiteKiosk Annual Maintenance Renewal is an optional support and maintenance renewal. The SiteKiosk license itself never expires. Please note that all prices are ---->in USD. The first 12 months of support and updates are included in the license price.

3.
SiteKiosk Windows - Versions Update
. 89eur/copy
. I am not sure if we need to include this into our pricing?
---->This would only be required if you have an older license where the support has been expired for a couple of years.

4.
Cloud version for fewer kiosks.
. If we run 10 Kiosks will it sufficient to use the Cloud version or a separate server is required?
For 10 kiosks I recommend using SiteRemote Cloud. You do have the option of running your own SiteRemote Server. The features are the same. The main difference is the price.

5.
SiteKiosk Windows - Creating skins which incorporate your corporate design
. from 500eur
. This is optional, and we may look into this later.
---->This would only apply to the browser toolbar itself. You can also create your own html content and run that in full screen mode to create a custom look.

6.
SiteKiosk Remote
. license fees: Annual
. Cloud ( lease ) Updates: Automatically & Free
. I am not sure if we need to include this into our pricing?
SiteRemote Cloud provide you an option for remotely monitoring and managing SiteKiosk.

7.
SiteRemote Cloud
SiteKiosk Remote
. If you can clarify the difference between these two options.
. I am not sure if we need to consider them for our project?
---->We do not offer a product called “SiteKiosk Remote”. I assume you are referring to SiteRemote Cloud.

8.
Support tickets.
. If we have any technical issue in the future will there be Technical Support Team available?
. Will we need to purchase a support plan to submit service tickets?
---->We are available for phone and email support. All licenses come with 12 months of support and updates.

9.
Is Demo available for Photo Kiosk or Photo Lab solution where Provisio SiteKiosk is implemented?
. If yes we would like to get a link in youtube or if you can setup a meeting with the presentation.
---->You can use SiteKiosk to lock down your photo printing / editing interface. You would need to either create a purchase the photo solution separately. This is not an out ---->of the box feature of SiteKiosk.

10.
Adjusting the size of the On screen Keyboard and File Upload Window
. Would you please let us know if this can be implemented?
. Will it require any additional investment from our side?
. You have mentioned that you may need to check this with your support team.
---->You have the option to resize the on-screen keyboard.
---->This is a default feature of SiteKiosk Plus.