Support Request: See all sitekiosk pc's on both sitecafe managers

Description

Hi,

I have installed 57 sitekiosk pc's, and 2 sitecafe pc's.
They need 2 because of the heavy ticketsale for the sitekiosk use.
Now managing the tickets on both sitecafe pc's is working fine. they connect to the same database on pc 1.
The sitkiosk pc's also make there connection to the sitecafe pc with the dbase on it.
So on that pc we see all the sitekiosk pc's online and we can mange them fine.

Now here is the pickle, on the second pc we see them all offline as you would expect because that 1 only reads the dbase and has no real direct connection with the sitekiosk pc's. Is there anyway we can see them and manage them on the second sitecafe pc aswell?

Answer: (2)

Re: See all sitekiosk pc's on both sitecafe managers 3/24/2015 9:15 AM
Hello,

I am sorry but this is not possible.

You can install SiteCafe on a second computer to connect to the same SQL database (see: http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=9122) providing the possibility to manage SiteCafe Codes or SiteCafe accounts from a second computer with using the SiteCafe Manager.

But this is not for controlling the client terminals within the SiteCafe Manager because the SiteKiosk clients connect to one SiteCafe Server machine only (thought the SiteCafe Server service running on the SiteCafe machine).

Alternatively you may check the option to connect via remote desktop to the machine you run SiteCafe on.

Regards,
Michael Olbrich
Re: See all sitekiosk pc's on both sitecafe managers 3/24/2015 11:30 AM
Thx, that was the answer i was expecting.
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