Ticket ID: 23427 Creation Date: 4/24/2017 4:22 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 5.2.3616 Language: English
Views: 31655 Last Modification Date: 5/22/2017 5:50 PM Platform: Windows
Level: Closed IE: 12.1
Bug Status: Not Fixed User account: Unknown Bug Frequency: Unknown

Support Request: Storage space exceeded

Reproduction

mnone

Description

Having issues with site remote showing that all storage space is used up. However it is not.
Can you please take a look at this on our account?

Answer: (1)
Re: Storage space exceeded 4/24/2017 5:14 PM
We have checked and the storage space of the team account is used up. The Disk Space usage on SiteRemote refers to the usage of the log files that were sent from the clients, the Digital Signage files for the campaigns you publish and files stored in the File Manager of SiteRemote.

To get more space you may need to delete any unused digital signage campaign and older log files as well as any files that are no longer needed that were uploaded through the File Manager. Please note that then you cannot create any new reports from the time span you have deleted log file for so you should run any required reports prior to that. That information is no retrievable after it has been deleted.

Alternatively, you can order more disk storage space for that team through our online store:
http://www.provisio.com/Shop/Shop.aspx?GroupIdx=8
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