Ticket ID: 24585
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Creation Date: 11/28/2018 10:24 PM
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Product: SiteKiosk Classic Android
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Attachment: -
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TicketType: Support Request
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Version: 2.9
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Language: English
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Views: 23475
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Last Modification Date: 12/27/2018 3:15 PM
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Platform:
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Level: Closed
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Support Request: Log File Issues
I am unable to view logs from Siteremote for a machine that is at a remote customer location.
Message Log Overflow:
The SiteRemote server received an unusual number of log entries within a short period of time. This resulted in an activation of the internal throughput limit. To conserve server resources, no more log messages will be received and recorded until the generated log volume is reduced significantly.
In addition to this, I can only see logs in site remote from almost 20 days ago, even though I am pretty certain that the issue only started this week.
The logs from November 5th - 9th show:
40 0000 2018-11-09 00:01:18 -0800 [SiteCaster CMS] error while logging into site remote server: TypeError: Cannot read property 'split' of null
40 0000 2018-11-09 00:01:19 -0800 [SiteCaster CMS] Error while connecting to the websocket server: Machine is not yet logged in. Please retry later.
40 0000 2018-11-09 00:03:07 -0800 [SiteCaster CMS] error while logging into site remote server: TypeError: Cannot read property 'split' of null
40 0000 2018-11-09 00:03:07 -0800 [SiteCaster CMS] Error while connecting to the websocket server: Machine is not yet logged in. Please retry later.
40 0000 2018-11-09 00:04:58 -0800 [SiteCaster CMS] error while logging into site remote server: TypeError: Cannot read property 'split' of null
40 0000 2018-11-09 00:04:58 -0800 [SiteCaster CMS] Error while connecting to the websocket server: Machine is not yet logged in. Please retry later.
40 0000 2018-11-09 00:06:52 -0800 [SiteCaster CMS] error while logging into site remote server: TypeError: Cannot read property 'split' of null
40 0000 2018-11-09 00:06:52 -0800 [SiteCaster CMS] Error while connecting to the websocket server: Machine is not yet logged in. Please retry later.
40 0000 2018-11-09 00:08:25 -0800 [SiteCaster CMS] error while logging into site remote server: TypeError: Cannot read property 'split' of null
40 0000 2018-11-09 00:08:25 -0800 [SiteCaster CMS] Error while connecting to the websocket server: Machine is not yet logged in. Please retry later.
Over and over. Any ideas?
I am using the Cloud CMS.
Thanks