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Support Anfrage: reinstall problem

Beschreibung

yesterday, i've tried an udate of my sitekiosk. It didn't work and it deleted some informations. i ve been obliged to uninstall and reinstall my sitekiosk.
Unfortunately, now, it's impossible to put my registration information, the system says my registration is too old. I've bought a lifetime license, can you help me to unlock it please

Regards

LAurent Detry
Pharmacie Discry

Antwort: (3)

Re: reinstall problem 04.06.2019 16:16
Hello,

I am sorry, but there is no such thing is a lifetime license that is valid for any SiteKiosk version. You can use the version of SiteKiosk that was current at the time you bought your license or any version that was released within a year of the time you bought your license for as long as you want. Newer versions require a new license key (update license) or that you have a maintenace contract (see https://www.provisio.com/en-GB/Shop/Shop.aspx?GroupIdx=9). You may also contact our sales department for further information: https://www.provisio.com/web/uk/company/contact.
Re: reinstall problem 04.06.2019 16:47
ok, if i buy a renewal maintenance, will it work?
Re: reinstall problem 04.06.2019 17:01
Hello,

that depends whether you are eligible for a renewal or you need to buy an update. Maintenance renewal is only available within the one year period since the original license has been bought. If that period is over you need to buy an update instead. Please contact our sales team by phone or email for more information on how to proceed with your license: https://www.provisio.com/web/uk/company/contact.