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Support Anfrage: The Requested site could not be loaded

Beschreibung

Good afternoon,

I have a site that I cannot reach while using site kiosk version 8.91 Build 3042. If I close sitekiosk or add chrome as an accepted application, then the site is reachable. I have made allowances in the surfing/browsing area with wild cards and there should be no issue. I am attaching the errors.

The site I am trying to reach is vt.campus.eab.com it has a redirect from *gradesfirst.com/* and I have both *eab.com/* and *gradesfirst.com/* wildcarded as shown.
I also added the following to allowed sites:
*pusherapp.com/*
*duosecurity.com/*
*amazonaws.com/*
*gstatic.com/*
*pendo.io/*
*vt.edu/*
*cloudfront.net/*
*googleapis.com/*

I am attaching screenshots of the errors I receive on screen as well as the config log.

Antwort: (3)

Re: The Requested site could not be loaded 01.07.2019 16:07
Have you set access to other web addresses to denied? Do you get the same behavior if you allow access to other websites? In Sitekiosk version 9, Chrome is a selectable browser so you don't have to add it as an accepted application. You also do not have to have Chrome installed on the machine in order to use it with the newer version of Sitekiosk. If the site is redirecting, have you tried adding the redirected url as the start page? if you want to wildcard websites, you would add it like

pusherapp.*/
Re: The Requested site could not be loaded 01.07.2019 16:50
Have you set access to other web addresses to denied?

I have, but I am able to authenticate to other sites using the same two factor method that the site we are trying to reach uses. Also please look at the attached screenshots, we are not getting the default denied error from site kiosk. This seems to be a deeper issue than address proxying.


Do you get the same behavior if you allow access to other websites?
Yes



In Sitekiosk version 9, Chrome is a selectable browser so you don't have to add it as an accepted application.

We are using an older version of Site Kiosk that I do not think supports Chrome. Our Version is 8.91 Build 3042 from 5/6/15, and we have updated as far as we are allowed with this license set.



If the site is redirecting, have you tried adding the redirected url as the start page?

The redirect is behind a 2 factor login which uses the Duo app and prompt the same if it were the start page.

if you want to wildcard websites, you would add it like

pusherapp.*/

Thank you, I have tried this adjustment on the sites, but I am still receiving the same error.
Re: The Requested site could not be loaded 01.07.2019 17:51
Update: I wanted to test a theory that maybe our SiteKiosk software was in need of updates and this may be true. I downloaded a test version of the latest version of SiteKiosk which supports Chrome and was able to get the site to load while also having the site restrictions in place for most other sites. I am note sure if there is a way to fix my old version or if we will have to update our software. Please advise. Thank you.