Ticket ID: 25262
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Creation Date: 2/5/2020 11:23 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7.10133
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Language: English
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Views: 16315
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Last Modification Date: 5/19/2020 2:02 PM
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Platform:
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Level: Closed
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Support Request: SiteKiosk blank screen when using "Auto Login" feature
Over the last few days, we have been trying to get our SiteKiosk software working on Windows 10. The issue we are seeing is that once you install the software + try to run the "Auto Start" feature which starts SiteKiosk automatically under the RESTRICTED SITEKIOSK USER ACCOUNT, it hangs at a black screen and does nothing. You have to reboot the machine to get back into Windows.
Starting the SiteKiosk software ONCE will work fine but it's only happening when using the above feature which is what we are trying to accomplish for production.
I did some research of this issue and some users on SiteKiosk forums pointed to AV so I decided to do some testing by eliminating our security tools in Windows 10.
T-shooting:
1. Imaged Windows 10 PC WITHOUT Credant + WITH Carbon Black and issue persists.
2. Imaged Windows 10 PC WITH Credant + removed Carbon Black and issue was resolved.
3. Installed Carbon Black and SiteKiosk stopped working.
4. Did this multiple times and was to re-create + resolve issue by adding and removing CB.
What is your recommendation to resolve?