Ticket ID: 21339 Creation Date: 1/26/2015 10:41 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 23433 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: ErrMsg: "Permission denied"; Line: 1; Char: 1; Code: 0;

Description

After entering our secure website, we have a redirect to a second secure website that opens a new window. The new window opens fine but displays a blank page. This blank page will remain until you Reload the page, then the information will be displayed. This issue only occurs within Site Kiosk. I have attached the portion of the log file that shows the error. This is a Windows Vista pc running IE 9.0.8112.

Answer: (4)
Re: ErrMsg: "Permission denied"; Line: 1; Char: 1; Code: 0; 1/27/2015 5:33 PM
You can try taking SiteKiosk out of the user agent header in case the site is performing some type of browser identification. To do this, open the SiteKiosk configuration tool and go to >Basic >Start Page & Browser >Advanced and uncheck the box labeled Add SiteKiosk to use agent header.


To try different compatibility view settings, do the following:

Close the SiteKiosk configuration tool then open your configuration file in Notepad and search for:
<ie8-compatibility-view enabled="true" />
and change it to this:
<ie8-compatibility-view enabled="false" />

Save the file then test in SiteKiosk. SiteKiosk needs to be started twice for the setting to take effect so start SiteKiosk in Start Once mode then close it right after it start and run it in Start Once mode again to test the issue. Other compatibility view settings can be found below.

With IE11 installed e.g.
<ie8-compatibility-view enabled="true" emulation-mode="8888" />
<ie8-compatibility-view enabled="true" emulation-mode="9999" />
<ie8-compatibility-view enabled="true" emulation-mode="10001" />

more info:
http://msdn.microsoft.com/en-us/library/ee330730%28v=vs.85%29.aspx#browser_emulation

SiteKiosk is based off of the IE Webbrowser control which is the IE engine but no full blown IE. To test with just the IE Webbrowser control outside of SiteKiosk see below:

For testing it in the Internet Explorer Webbrowser Control (outside / without SiteKiosk) you can download this ZIP from our web page and then execute the exe after extracting the files (you do not need to install anything):

http://www.provisio.com/Download/beta/WebbrowserTestApplication.zip
Re: ErrMsg: "Permission denied"; Line: 1; Char: 1; Code: 0; 1/27/2015 10:15 PM
I unchecked the 'Add SiteKiosk to use agent header' and modified the ie8-compatibility-view, after starting SiteKiosk several times, the issue still remains.

I downloaded the web browser test app and the site works fine within the app.

Suggestions??
Re: ErrMsg: "Permission denied"; Line: 1; Char: 1; Code: 0; 1/28/2015 7:19 PM
The log only shows a script error from the site so that does not provide any usable information as far as SiteKiosk settings. At which line of the log file does the white screen and the refresh occur? Can you provide a link and credentials for a test account to replicate this issue? Please send the information to ward(at)provisio.com. Do not post any credentials here in the public support forum.
Re: ErrMsg: "Permission denied"; Line: 1; Char: 1; Code: 0; 2/6/2015 9:20 PM
I found that this issue is related to IE9 and Vista. Our new OLB requires IE10 or higher, although IE9 will work, it is not supported.
All of our kiosk computers will be upgraded to Win7 and IE10.

This ticket can be closed.
Post comment
My Account
Login
Language (Tickets):