Ticket ID: 23978
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Creation Date: 12/30/2017 8:03 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4337
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Language: English
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Views: 30878
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Last Modification Date: 1/30/2018 7:47 PM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: Administrator
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Bug Frequency: Unknown
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Support Request: ad campaign on the SiteCaster.not apear
Reproduction
Dear
I sign in with siteremot.net (trial) to make digital signage system . I make simple "ad1" campaign and published it to sitekiosk window pc via sitecaster (trial). but there are some problems:
- Sitecaster open at begging but not open after that, error message is "Service Unavailable", HTTP Error 503. The service is unavailable.
- "ad1" campaign is not appear at sitekiosk PC via sitecaster , but it appear image of sitecaster logo. when I search in PC get "ad1" campaign on the SiteCaster.appliacation file at path"C:\Program Files (x86)\SiteKiosk\SiteCaster\SiteCaster.exe"
also read message from my email is :
" Error SiteKiosk not being executed (more than 15 minutes) 12/30/2017 9:14:08 AM
The machine’s remote system service has contacted the SiteRemote server to report that SiteKiosk is currently not being executed properly. What this means is that the computer was turned on and is running without the monitored application."
So please reply what is the problem to playback "ad1" campaign ?