Ticket ID: 24369 Creation Date: 7/24/2018 8:34 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.4.7317 Language: English
Views: 24701 Last Modification Date: 8/22/2018 1:21 AM Platform:
Level: Closed

Support Request: Sitekiosk user account not auto logging in every 2nd day on scheduled restart

Description

Hi,

We are running the sitekiosk user account on a domain but not using a domain account. Every second day when the scheduled restart occurs the device does not auto login the sitekiosk account. This means we have to login as the local admin account and "auto start" the sitekisok software again which then allows it to auto login the sitekiosk account again.

Any tips to resolve?

James

Answer: (3)
Re: Sitekiosk user account not auto logging in every 2nd day on scheduled restart 7/24/2018 4:00 PM
when you save your config file and you get to the quickstart settings you have the option to select start once/ auto start/ customize. when you click customize do you have run Sitekiosk automatically at windows start up checked? if you are using a diff account other than the restricted user then uncheck "settings only apply to the restricted user acct". Check log on automatically at system start up and click settings and make sure the account you want to use is selected.
Re: Sitekiosk user account not auto logging in every 2nd day on scheduled restart 7/25/2018 12:24 AM
Hi,

Thanks you for the tip. "Run Sitekiosk automatically at Windows startup (auto start) is selected in Sitekiosk Start up options and when selecting Log on automatically at system start up - Settings, the local computer is selected as the domain. Although the computer is on the domain to receive windows updates etc, is it possible to have it log on to the local computer computer account (as we have it set up now) and not reboot every second day. Trying to avoid having to setup a domain user account and have it login with the site kiosk restricted user account to the local computer.

Cheers

James
Re: Sitekiosk user account not auto logging in every 2nd day on scheduled restart 9/17/2018 5:49 PM
The autologin is just a standard Windows autologin and there is no known issue in general. It is possible domain policy or other security tools like antivirus etc are interfering with the autologin process. Also check your settings in maintenance in sitekiosk. Or create a new config file and see if you get the same results.
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