Ticket ID: 24486
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Creation Date: 9/30/2018 8:53 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4572
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Language: English
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Views: 24264
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Last Modification Date: 11/1/2018 7:39 AM
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Platform:
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Level: Closed
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Support Request: Terminal Offline until first visiting other sites
We are running a website built with Angular on sitekiosk.
We are using the chrome based browser.
I've disabled all surfing area restrictions to rule out that as a cause of the problem
(Surfing area>Access to other web addresses> Granted)
I can verify that it works because all websites load as they should (google, facebook, etc)
However, when we try to load our webpage, which is set as the home page, it does not load properly
(I can submit the URL privately if you provide an email, would rather not share it publicly)
Oddly enough, if we first load some other websites, our own website then loads correctly.
The requirement is also oddly specific - we must open 2 separate websites on the madewithangular.com site before our site loads properly.
This is very perplexing and we cannot understand it! Any advice you can give would be much appreciated.
Replication steps:
1. launch sitekiosk.
Shown Terminal offline error
2. navigate to madewithangular.com. I notice the site takes a while to load the first time.
3. try to go to our home page, shown error again
4. go to madewithangular.com again and launch one of the sites, I have been using the google cloud blog..
Site opens in new window
I try to use the home button to go to our site, it does not work.
5. go to madewithangular.com again and launch a different site. I have been using brilliantearth.com
Site opens in new window.
using the home button will now load our site with no issues.
Oddly enough, it's not the order of the sites visited in steps 4&5. Loading either of them singly does not unlock our website.
However, after visiting at least two of them, our site loads correctly.