Ticket ID: 21481 Creation Date: 3/17/2015 10:11 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 25792 Last Modification Date: 4/29/2015 9:44 AM Platform:
Level: Closed

Support Request: BBC iPlayer

Description

Hi.

I am struggling to get the BBC iPlayer to work.

The iPlayer is working on both the Admin user account & the restricted user account, when running through Internet Explorer.

However, the only time where it is not able to run is through the Sitekiosk Software. This is the error that appears - 'script access is denied in your browser'.

All other players such as - 4 On Demand, ITV Player, etc are running on Sitekiosk with no issues.

We really need to try & get the iPlayer running as soon as possible. Any thoughts or fixes would be greatly appreciated.

Thanks,

Scott.

Answer: (7)
Re: BBC iPlayer 3/17/2015 10:48 AM
Hello,

Unfortunately I can’t check this player as the content is only available in UK.

Can you please check if it works in SiteKiosk when deleting the temporary internet files before accessing the iPlayer URL (by pressing the Logout button in SiteKiosk)?
First in “Run once” mode.

I had another customer where this has solved the problem and if it also works for you I can send an example script doing this automatically.

If that doesn’t help you may also check if the parental control integrated in the BBC site is activated or not (and if you activated the content filter of SiteKiosk at the same time).

Furthermore you can check deactivating the checkbox “Add "SiteKiosk" to user agent header” at “-->Start Page & Browser-->Advanced”

Regards,
Michael Olbrich

P.S. The SiteKiosk Browser is just using the Internet Explorer Webbrowser Control of the installed IE.
In case you want to check if the web page generally works in the IE Webbrowser Control here a PDF with further descriptions and a link to a Webbrowser Control test application:
http://www.provisio.com/Download/Webbrowser%20Control%20Test%20Applikation%20EN.pdf
Re: BBC iPlayer 3/17/2015 11:27 AM
Hello,

Thank you for your reply.

I have tried it within the testing application & it appears that the site does not work on the software. The 'scripting' error is still appearing. I find it strange how this is only effecting BBC iPlayer though.

Any further advice would be appreciated.

Many thanks,

Scott.
Re: BBC iPlayer 3/17/2015 11:32 AM
Hello,

Did you set the Webbrowser Control Application to a certain IE mode?
See PDF: http://www.provisio.com/Download/Webbrowser%20Control%20Test%20Applikation%20EN.pdf
Otherwise the Webbrowser Control Test Application runs in IE7 mode.


Please also do the tests I asked for
>>> Can you please check if it works in SiteKiosk when deleting the temporary internet files before accessing the iPlayer URL (by pressing the Logout button in SiteKiosk)?
First in “Run once” mode.<<<

Can you please check if it works in SiteKiosk when deleting the temporary internet files before accessing the iPlayer URL (by pressing the Logout button in SiteKiosk)?
First in “Run once” mode.

>>>>If that doesn’t help you may also check if the parental control integrated in the BBC site is activated or not (and if you activated the content filter of SiteKiosk at the same time). <<<

>>>Furthermore you can check deactivating the checkbox “Add "SiteKiosk" to user agent header” at “-->Start Page & Browser-->Advanced”<<<

Regards,
Michael Olbrich
Re: BBC iPlayer 3/31/2015 1:04 PM
Hello,

I have tried all of the previous steps but I am still unable to get the BBC iPlayer running.

Have you any further steps I can try?

Many thanks,

Scott.
Re: BBC iPlayer 3/31/2015 1:35 PM
Hello,

Which IE modes did you try in Webbrowser Control test application?
http://www.provisio.com/Download/Webbrowser%20Control%20Test%20Applikation%20EN.pdf
Unfortunately there is no way to test it here in Germany (there is a geo location blocking o that site).


- You may fist check if the player works in SiteKiosk after refreshing the page.
If that works you should check this solution:
https://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6861

- If that doesn’t work you may check if it works when you use the logout button of SiteKiosk (to delete temporary internet files and cookies) and then open the player.
In 2010 I had another customer having an issue with that page because of a timing problem where the video has worked when deleting the temporary internet files and cookies before starting the player.

Then he has solved it with using the following script :
Put these lines into an editor (e.g. Notepad) and save the file as JS file (e.g. iPlayer.js) into the folder “…\SiteKiosk\Html”.
Then add this script at -->Start Page & Browser-->Advanced as external script to the SiteKiosk configuration. 

SiteKiosk.Logfile.OnMessage = OnMessage;

function OnMessage(seq, time, utcoff, awtype, awlevel, facility, text)
{
      if(text.lastIndexOf("http://www.bbc.co.uk/iplayer/") != -1)
    {
     SiteKiosk.DeleteTempInternetFiles(false, true, false, false, false, CallBackFunction);
    }
}

function CallBackFunction(jobID, deletedfiles)
{
}

This script will delete the temporary Internet files every time you navigate to an URL with “http://www.bbc.co.uk/iplayer/".


- If that also doesn’t work is seems the BBC iPlayer may not work anymore in the IE Webbrowser Control.
Unfortunately this is nothing we have influence to because the Webbrowser Control is from Microsoft:
http://www.provisio.com/Download/Webbrowser%20Control%20Test%20Applikation%20EN.pdf

Actually the SiteKiosk Browser does use the IE Webbrowser Control of the installed Internet Explorer version.
But in preparation of using alternative browser engines there is Chromium based browser integrated to the Start Screen of SiteKiosk 8.9.

In case a full screen browser (without URL address bar or any buttons…) would be enough you can try using the Chromium Based browser in SiteKiosk.
Here a description about how to use it:
http://devblog.provisio.com/post/2014/10/21/How-to-Create-a-Chromium-based-Fullscreen-Browser-in-SiteKiosk-89.aspx

The Full Screen Chromium Browser will be officially supported and implemented with the next SiteKiosk version planned to be published during this summer.

Regards,
Michael Olbrich
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