Ticket ID: 21484 Creation Date: 3/17/2015 5:37 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 23331 Last Modification Date: 4/14/2015 6:32 PM Platform:
Level: Closed

Support Request: System Restor Problem

Description

good evening,
I wanted to ask you one thing, 16:03:15 Yesterday I made a renewal for a license.

after installation the computer has crashed, and I did a system restore.

at the end of the process the program SiteKiosk was no longer installed and re installing everything, putting the license provided yesterday I did not accept.

how can I do now?

thanks for the help

Answer: (1)
Re: System Restor Problem 3/17/2015 5:42 PM
The system restore has nothing to do with the license being accepted or not.
The license must match the SiteKiosk version installed, so if you purchased one just a few days ago, it is for SiteKiosk 8.9. Also make sure you typed in everything correctly as stated in the email you received.
For further help regarding your license please contact our sales department: http://www.provisio.com/en-US/Company/Contact.aspx
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