Ticket ID: 21485 Creation Date: 3/17/2015 9:45 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 25602 Last Modification Date: 4/15/2015 3:57 PM Platform:
Level: Closed

Support Request: can't download pdf file

Description

when clicking on a link in one of the websites we use... we are trying to download a pdf file for the user to view.... when we click on the link the download window appears but states it ' an error has occurred. the file could not be copied into the download folder.'

Answer: (1)
Re: can't download pdf file 3/18/2015 2:57 PM
It is possible that the download requires the Internet Explorer download dialog instead of the SiteKiosk download dialog. Do the following to use the Internet Explorer download dialog box instead of the SiteKiosk download manager.

1. Right-click your configuration file and open with Notepad.
2. Press Ctrl+F and search for the following line: 

<msdownloaddlg-urls />


3. Replace the line you found in step 2 with the following: 

<msdownloaddlg-urls> 
<url> http://aWebPage.com/ </url> 
</msdownloaddlg-urls>


The URL line stands for the URL you want to allow the IE download dialog for.

To activate the IE download dialog for all sites use the following: 

<msdownloaddlg-urls> 
<url>http://*</url> 
<url>https://*</url>
</msdownloaddlg-urls>
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