Ticket ID: 21499 Creation Date: 3/23/2015 11:05 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.7.1435 Language: English
Views: 24641 Last Modification Date: - Platform:
Level: Closed Modified By: -

Support Request: HTML5

Description

HTML5 Pages do not display and receive the below message.

This browser does not support some of the content in the file you are trying to view. Use one of the folowing browsers:
• Internet Explorer 9 or later
• Safari 5.1 or later
• Google Chrome 17 or later

Answer: (3)
Re: HTML5 3/24/2015 3:08 PM
The SiteKiosk Browser uses the IE Webbrowser Control of the installed IE version.

First make sure that the Internet Explorer 9 or later is installed on the system where SiteKiosk is running and that the web page works in IE.

If it still does not work when using SiteKiosk you can try disabling the option “Add "SiteKiosk" to user agent header”. This option can be deactivated in the SiteKiosk configuration tool under “-->Start Page & Browser-->Advanced”.
Re: HTML5 3/24/2015 5:16 PM
This resolved my issue. Thank you.
Re: HTML5 3/24/2015 5:19 PM
To be clear, this is what resolved my issue as I had the browser IE9 or higher already.

disabling the option “Add "SiteKiosk" to user agent header”. This option can be deactivated in the SiteKiosk configuration tool under “-->Start Page & Browser-->Advanced”.
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