Ticket ID: 21505
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Creation Date: 3/25/2015 6:07 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.9.2821
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Language: English
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Views: 29122
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Last Modification Date: 4/23/2015 4:01 PM
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Platform:
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Level: Closed
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Support Request: Unable to open PDF in Kiosk mode 103:103 error
Windows 7 32bit, Adobe Reader XI, IE 11, SiteKiosk version 8.9.2821
I'm able to open a pdf when not in kiosk mode using the Adobe PDF Reader plugin in IE 11 without any issues.
This is my pdf "
http://www.kern.courts.ca.gov/pdf/PolicyProcedure/ViewCopyPublicRecords.pdf"
When I open the same pdf or any other when in the kiosk mode I get "There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (103:103)", or no error, but after a while the pdf's window will close and the kiosk mode freezes up and requires a power off to release.
I've tried the "
http://www.provisio.com/Download/brochures/sitekiosk-en.pdf " pdf, and still the same issue. I also completed reloaded windows 7 on this pc, and same issues?