Ticket ID: 21506 Creation Date: 3/25/2015 6:30 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 24648 Last Modification Date: 4/23/2015 8:02 PM Platform:
Level: Closed

Support Request: Remote desktop not working

Description

***This issue only happens with Internet Explorer but works fine on FireFox

We were logged in with an Administrator Account and using Windows 7 & 64bit. We're using: SiteRemote Server 4.1.0.1424 and SiteKiosk 8.6.1251. We are trying to install on machines that do not have SiteKiosk installed. These are just monitoring machines we want to have set up.

I have attached a document of our steps that we have done

Answer: (3)
Re: Remote desktop not working 3/26/2015 3:39 PM
What is the IE version you are using? Please note that IE11 is not supported with SiteRemote 4. Does the same issue occur with Firefox?
Re: Remote desktop not working 3/26/2015 4:57 PM
Yes VNC works on Firefox. Also the two machines it DOES work on are on IE9.

The ones VNC doesn't work on are on IE11.

Which versions is VNC compatible with?
Re: Remote desktop not working 3/26/2015 7:24 PM
You can update to SiteRemote 5 for compatibility with the most recent IE version (IE11). For SiteRemote 4, I believe you should be ok with up to IE10 but I recommend updating to the most recent version of SiteRemote as the best way to proceed.
Post comment
My Account
Login
Language (Tickets):