Ticket ID: 21508 Creation Date: 3/25/2015 7:09 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.9.2821 Language: English
Views: 25808 Last Modification Date: 4/23/2015 4:01 PM Platform:
Level: Closed

Support Request: PC not booting into SiteKiosk mode

Description

Good morning,

I am trying to configure SiteKiosk on my Windows Surface 8.1. I have set the software up with my desired configurations and I'm experiencing problems when trying to get the software to boot into the protected SiteKiosk mode.

Here is my process:
1. Open and configure the SiteKiosk config file
2. Configure and select Save
3. Selecting the "Run SiteKiosk and use new configuration"
4. Selecting "AutoStart" - clicking Yes to reboot windows now
5. Windows does not re-start by itself

I next manually restart Windows and the system Auto-launches into the SiteKiosk protected account. Everything seems OK until the evening when the system automatically reboots. The next day I find the system waiting to login with the SiteKiosk user credentials. It's as though I selected "run once" instead of AutoStart.

Please let me know if you have a solution for this problem. I can provide additional details as necessary.

Thank you!

Answer: (2)
Re: PC not booting into SiteKiosk mode 3/26/2015 3:51 PM
What other applications are installed on that machine? Is the computer is member of a domain? Antivirus applications or domain policies can block SiteKiosk from writing the start mode settings into the Windows Registry or to reboot Windows (SiteKiosk uses a normal Windows API call to reboot Windows). It is also possible that the user you are logged in as does not have enough access rights to write to the Windows registry.

There is no known issue with setting up the Autostart start mode on Windows 8.1 (including Surface tablets).
Re: PC not booting into SiteKiosk mode 3/26/2015 3:57 PM
Good morning and thank you for your reply,

I believe I have resolved this matter. I realized that the System Security Manager settings had not been properly applied, where I thought they had. Yesterday I applied the settings, then launched SiteKiosk in AutoLaunch mode. Now, I did have to re-boot manually still, but this morning I found the machine logged in and displaying my site in secure mode as desired, even after an automatic reboot overnight.

I'll report back tomorrow should I have any results differing from this morning.

Thanks again for your help!
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