Support Request: Domain User Default Printer

Description

Hello, we recently switched from using the SiteKiosk restricted user to a domain user. Under the domain user, everything works fine except the default printer does not populate first in the print dialog box (adobe reader). The printer does show up, but the user has to select it. I read that normally you have to un-restrict the SiteKiosk user account then re-restrict it to get the default settings to be applied. I have not been able to restrict the domain user account and I have tried the command prompt (systemsecurity.exe /install, /applydefault, etc.). There doesn't seem to be parameters on the /install for domain users.

The printer is set to be the default in both the administrator and domain user accounts.

So, in order to set the default printer, do I need to restrict the domain user account? And if so, how do I do this? Is there a better way to set the default?

Answer: (3)

Re: Domain User Default Printer 4/1/2015 3:29 PM
Are you offering your users more than one printer to chose from or should they always just print to the default printer? If so, you do not need to add any printers to the list in SiteKiosk, as the default printer in Windows will be used automatically. In that case you should also uncheck printer monitoring and choose the behavior print automatically. Alternatively, you can also delete any unneeded printers in the account you run SiteKiosk under. The System Security Manager will not change the default printer in SiteKiosk. It will just allow the Windows printer settings to be transferred to the Windows SiteKiosk user account in the case the printer is installed after SiteKiosk is installed.
Re: Domain User Default Printer 4/2/2015 8:13 PM
Our users have only 1 USB printer to chose from, there are no other printers installed (so, there shouldn't be any choosing). I have never used the print function within SiteKiosk, printer monitoring is not checked, and it is set to automatically choose the behavior.

The default printer being correctly chosen has worked fine for almost 3 years using the local SiteKiosk user. The only thing that has changed is that we now use a domain user account. Everything else works fine, they just aren't choosing the default printer. We have 6 machines in 6 locations that are all doing this now that we switched to domain user accounts.

When I log onto the admin account, there is only 1 printer, it is set to be the default, and it works properly. It also works properly if I log onto the domain user's desktop. It only quits working when SiteKiosk is running. Any more suggestions would be great. Thanks.
Re: Domain User Default Printer 4/2/2015 10:09 PM
Does the same thing happen when you print from the browser? SiteKiosk does not have control over third party applications like Reader. By default in SiteKios, PDFs should open in the browser. Opening the PDF in the browser, would be the only work around. Did you need to change the behavior to open in Reader instead of the browser for a specific purpose? If not, th easiest way to get back to the defaults would be to uninstall both SiteKiosk and Reader then reinstall. When reinstalling, install Reader first.
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