Support Request: Problem with Zoom and scrollling

Ticket ID: 21615	Creation Date: 5/8/2015 12:32 PM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 8.91.3042	Language: English
Views: 40173	Last Modification Date: -	Platform: Windows
Level: Closed	Modified By: -	IE: 11.0
Bug Status: Not Fixed	User account: Administrator	Bug Frequency: On every start

Support Request: Problem with Zoom and scrollling

Reproduction

Start sitekions and try pinch to zoom or scrolling

Description

Good Morning,
we have a big problem using sitekios on our microsoft windows 8.1 machine.
The problem is that we have big difficult to use the pinch to zoom and vertical/orizzontal scrolling functionalities.

If we launch the internet explorer browser from desktop and we use this gesture pinch to zoom and scrolling works great.
Starting sitekiosk this functionalities become unusable.

We would like to know how we can fix this problem otherwise we cannot think to use sitekiosk application over our machines.
Kind Regards
Nicola Falcone

Answer: (3)
Re: Problem with Zoom and scrollling	5/8/2015 12:52 PM
Hello, The SiteKiosk Browser does use the Internet Explorer Webbrowser Control of the installed IE version. Some touch screen events that are supported in the Internet Explorer are not supported in the Internet Explorer Webbrowser Control. This e.g. also applies to “zoom with double tapping on the screen” (in the IE Webbrowser Control you need to use two fingers to zoom) or “sliding a zoomed web content from left to right and vice versa with one finger” (in the IE Webbrowser Control only up and down). The IE Webbrowser Control is form Microsoft and the statement from Microsoft is that it is by design and some enhanced touch gestures which are supported in the Internet Explorer itself are not supported in the Internet Explorer Webbrowser control (up to IE11). http://msdn.microsoft.com/en-us/library/aa752040%28v=vs.85%29.aspx We have no further influence to these functionalities / code of the IE Webbrowser Control from Microsoft. These issues even apply to any other kiosk browser using the IE Webbrowser Control from Microsoft. Alternatively you may have a look at the new “Chrome Fullscreen Browser” of SiteKiosk 8.91 that you will find at “-->Start Page & Browser” and which is based on Chromium. For using touch screen zoom you need to enable the checkbox “Allow zoom gesture” at “-->Start Page & Browser-->Chrome Fullscreen Browser-->Customize-->Settings”. Regards. Michael Olbrich
Re: Problem with Zoom and scrollling	5/8/2015 5:00 PM
Dear Michael, using Chrome Skin with zoom enable it works better. Thank you for suggestion. Kind Regards
Re: Problem with Zoom and scrollling	5/11/2015 8:46 AM
Thank you for your feedback.