Ticket ID: 21643 Creation Date: 5/15/2015 4:24 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.85.2082 Language: English
Views: 25678 Last Modification Date: 6/26/2015 5:32 PM Platform:
Level: Closed

Support Request: SiteKiosk sometimes Shows Watchdog

Description

SiteKiosks sometimes shows watchdog. What makes watchdog occurs? What does it represent?

Answer: (11)
Re: SiteKiosk sometimes Shows Watchdog 5/15/2015 10:36 AM
Hello,

The Watchdog Background will be displayed before the SiteKiosk Browser starts and every time the SiteKiosk Browser restarts.
It e.g. could happen when the Software watchdog must restart the SiteKiosk browser.
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?maintenance.htm#four

Further information you will find at this FAQ:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6034

Regards,
Michael Olbrich
Re: SiteKiosk sometimes Shows Watchdog 5/22/2015 11:49 AM
I can't find any log about the crash of SiteKiosk. Where can I find the event log? What can I see when the SiteKiosk crashes?
Re: SiteKiosk sometimes Shows Watchdog 5/22/2015 11:59 AM
Hello,
the SiteKiosk logs are in ..\SiteKiosk\logfiles. A restart by the watchdog is flagged as an abnormal SiteKiosk program termination.
Re: SiteKiosk sometimes Shows Watchdog 5/27/2015 4:42 AM
There is no log that is related to the abnormal/crash of SiteKiosk nor the termination of SiteKiosk. How can I identify the root cause of the crash?
Re: SiteKiosk sometimes Shows Watchdog 5/27/2015 10:44 AM
Hello,

There is always a message with “abnormal sitekiosk program termination” in the SiteKiosk log when the software watchdog must restart SiteKiosk or when the Windows system has crashed.
Further information you would find in the Windows event viewer (System log or Application log).

But regarding your description this may even applies to the regular SiteKiosk restart after 360 minutes runtime (and if the screen saver activates after that time span) which is configured by default.
Also see:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?manuell_editierbare_optionen.htm
1. Automatic Process Restart

You can see that in the SiteKiosk log with the following entry: 

[SiteKiosk] Notification: Maximum uptime reached and no cash session running. Restarting...

This is nothing to be concerned of.

Regards,
Michael Olbrich
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