Ticket ID: 21669 Creation Date: 5/21/2015 5:02 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: - Language: English
Views: 25558 Last Modification Date: 6/19/2015 11:33 AM Platform:
Level: Closed

Support Request: problem accessing webcam

Description

Hi I am having problems accessing the webcam through a embedded website within my website.

Are there any settings i need to change

Answer: (7)
Re: problem accessing webcam 5/21/2015 5:05 PM
Hello,
please provide a more detailed description of the actual error. Do you for example get an error in the SiteKiosk logfiles or is a plugin required for the webcam or did you use Run Once and/or Autostart mode etc.
There are no such thing as a general webcam setting you can turn on or off, so the problem you encounter can have multiple reasons.
Re: problem accessing webcam 5/21/2015 5:12 PM
Hello,
please provide a more detailed description of the actual error. Do you for example get an error in the SiteKiosk logfiles or is a plugin required for the webcam or did you use Run Once and/or Autostart mode etc.
There are no such thing as a general webcam setting you can turn on or off, so the problem you encounter can have multiple reasons

Hi i am using the run once mode. There are no errors. Basically the webcam should automatically start when the user logs in ( this is the case when using IE) but from site kiosk Full screen mode it doesnt start
Re: problem accessing webcam 5/21/2015 5:25 PM
Hello,
so it is Run Once mode. But you did not answer any of the other questions. Is there an error in the SiteKiosk logs is a plugin required to run the webcam. Please take your time to answer these questions, otherwise we are not able to help you with your problem.
Re: problem accessing webcam 5/21/2015 5:38 PM
hi i dont think a plugin is required as the webcam automatically lanches when using IE. There are no errors logged
Re: problem accessing webcam 5/21/2015 5:41 PM
Hello, if you just think that no plugin is required then please check with someone who knows. If no errors are logged, this might be because a plugin is required an not loading.
Is your website accessible, if so, please post a link.
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