Ticket ID: 21708
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Creation Date: 6/4/2015 3:46 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.91.3042
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Language: English
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Views: 27353
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Last Modification Date: 7/8/2015 10:57 PM
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Platform:
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Level: Closed
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Support Request: Screen blanking out after auto reboots and error when entering config
We just upgraded to 8.91.3042 this week and when the system performs its daily reboot at 8am per the SiteKiosk maintenance schedule, the screen turns off within a few minutes even though nothing has changed with the display settings. Upon pressing the power button, it seems to come out of some sort of sleep mode, shows our start page that is configured within sitekiosk, then within a few seconds goes back into a sleep mode, we hit the power button again and it wakes up for the day. In the sitekiosk maintenance config we set it to turn off the monitors after 5pm each night. This is happening on both of our systems where we upgraded sitekiosk this past week.
Addtionally, we receive an error stating that the configurator is already running when trying to enter into sitekiosk config now and we cannot proceed any further. Per the error, we are to look for duplicate instances of the config in Task Manager and it appears it is launching two instances. I have completely uninstalled/reinstalled sitekiosk twice per tech support via Add/Remove select Change, then check the checkbox to remove the Additional files. We still have not had any success. At this point, the only way I can get into config is to edit the file in notepad.
Any suggestions for either issue? I could try to revert to an older version if this one is known not to be stable maybe?
Thank you for any help that you can provide. - Dan