Ticket ID: 23859
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Creation Date: 11/8/2017 5:35 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.3.3773
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Language: English
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Views: 36044
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Last Modification Date: 12/7/2017 9:41 AM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: Own Account
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Bug Frequency: On every start
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Support Request: Black Screen on Sitekiosk
Reproduction
Rebot windows after automatic startup setting
Sitekiosk start but black screen appear
Good Afternoon we have a problem on a sitekiosk instalation.
We set the automatic sitekiosk startup using our domain user, when windows strart after rebot, sitekiosk start but a black window appear.
It was working without problem since yesterday but now each time we start sitekiosk in automatic startup mode black screen appear and we cannot use our kiosk machine.
If we start in strart once mode the same configuration, it works fine.
Please help us to find a solution for this problem
In our config we use sitekiosk start screen with IE browser
Kind Regards
Nicola Falcone