Ticket ID: 24243
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Creation Date: 5/14/2018 7:23 AM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4409
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Language: English
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Views: 22940
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Last Modification Date: 6/12/2018 7:11 PM
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Platform:
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Level: Closed
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Support Request: Cannot publish with SiteCaster
I run a SiteRemote server locally, and have clients running SiteKiosk. I have registered all clients to the server and have used the SiteCaster CMS to try and publish content to the clients. However the content is never published. The message in the SiteCaster CMS is "Content not updated yet". The client screens just show the SiteCaster logo. I have waited for hours and it never updates.
There doesn't seem to be a problem with the clients contacting the SiteRemote server, and I am able to send files to the clients remotely. There is no port access problem, and nothing in the log files that indicate there is a problem.
What other troubleshooting steps can I take to resolve this issue? It is an urgent problem for me.
Thanks