Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!


Support Request: Whitelisting not working as expected


I have a list of whitelisted pages and my wildcards don't appear to be working. For example, I am unable to access and I have the sites listed in my whitelist txt file.**

Answer: (2)

Re: Whitelisting not working as expected 9/25/2018 4:02 PM
You can check the exact URL that is being blocked in the SiteKiosk log file (>Basic >Logfiles). For example, if you allow the url bar and user types instead of, that is considered a different URL. You can also activate the log file output window to see the log file on the screen as it is being written.

When I navigate to I get redirected to You would also need to allow or you can also wildcard subdomains like this * I also recommend wildcarding the protocol (e.g. http https).

If you are still having trouble with this, replicate the issue in SiteKiosk and then send your SiteKiosk configuration file and SiteKiosk log file to ward(at)

In the following case, you only need this entry "*" out of the two because of the wildcard. The second URL you listed is already allowed because of the wildcard.**
Re: Whitelisting not working as expected 9/25/2018 10:16 PM
Perfect! Thanks