Ticket ID: 24478
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Creation Date: 9/26/2018 3:26 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4572
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Language: English
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Views: 26029
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Chromium mode is not starting, hangs on white screen. Win10
We are using Sitekiosk for many years and on many different cliënts with no major issues.
To my surprise a fresh installation of Sitekiosk 9.6 on a fresh installed Windows 10 Pro x64 cliënt (1709, dutch language) doesn't work.
When choosing the Chrome Browser, starting Sitekiosk hangs on a white screen with the drawing of a safe displayed in grey.
None of the escape mechanisms (esc-key or other keyb combination) can be used then. Only a reboot can be used to leave this situation.
When switching to Internet Explorer mode, everything works.
It is in fact exact the same behaviour as already mentioned by another customer in
http://www.sitekiosk.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24151
This ticket however was closed because it was continued by E-mail, so I have not fount a solution there.
I've already tried installing all Windows updates (and thus upgrade to 1803), removed all .net and VisualC++ components (and reinstalled them during manual Sitekiosk installation), uninstalled Antivirus-software, removing and reinstalling the chrome browser, etc. All to no avail.
Also a completely uninstall of Sitekiosk (by using the "change" option in Add/Remove programs) before reinstalling or even downgrading to Sitekiosk 9.5 using this method did not help.
I'm currently out of ideas, so any help would be appreciated.
(Attached a .zip file with the logs-folder and the (very basic) configuration file "test.skcfg")