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Support Request: Re-install fails

Description

I need to re-install SiteKiosk 8.91 on a workstation that is Windows 10.
SiteKiosk was already installed but we needed to re-install due to user credentials being reset.
When the installation runs it rolls back and an event 1000 is logged in the application event log as below:
Faulting application name: skpcdsvc.exe, version: 8.91.3020.0, time stamp: 0x55493049
Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098858e
Exception code: 0xc0000005
Fault offset: 0x00011ce8
Faulting process id: 0x138c
Faulting application start time: 0x01d45ef315553e7b
Faulting application path: C:\Program Files (x86)\SiteKiosk\skpcdsvc.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR110.dll
Report Id: 570a9203-565e-4a4d-b3a3-a518864e625d
Faulting package full name:
Faulting package-relative application ID:

I have read that Windows 10 isn't compatible with that version of SiteKiosk.

Thanks for your assistance.

Answer: (3)

Re: Re-install fails PROVISIO\olbrich (Provisio) 10/8/2018 1:34 PM
Hello,

I am sorry but SiteKiosk 8.91 is not supported on Windows 10 and generally out of support.
- System Requirements: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?system_requirements.htm
- Support: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?support.htm

You need to use SiteKiosk 9.x and purchase an update license.
But you can test before purchasing:
https://www.provisio.com/en-GB/Downloads/Download.aspx?ItemId=1

Regrads,
Michael Olbrich
Re: Re-install fails bradleydking (UserAdmin) 10/8/2018 2:09 PM
I have just tried installing a trial of the latest version (9) and receive the same error.

Regards,

Bradley
Re: Re-install fails PROVISIO\olbrich (Provisio) 10/8/2018 2:52 PM
Hello,

This seems to be a follow up problem from the faulty installation of 8.91.
Please send an e-mail to support-europe(at)provisio.com for receiving a description how to manually remove SiteKiosk.

Regards,
Michael Olbrich