Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Unable to open PDF file

Description

I am attempting to open a PDF file from an internal site, but one of these issues arise:

(1) system hangs at progress bar that reads initializing, may go away after a long while, May be able to logout or may have to do a hard shutdown
(2) may get "error window: Files does not begin with '%PDF-'. https://www.roswellatwork.com/home/showdocument?id=4914 (depending on the document)

Answer: (3)

Re: Unable to open PDF file nmuriel (User) 10/26/2018 10:48 PM
Clicking the refresh button allows for PDF to open. How can i get it to open without clicking refresh.
Re: Unable to open PDF file PROVISIO\adams (Provisio) 10/29/2018 3:08 PM
The "file does not begin with %pdf" error seems to be an error with adobe reader. After a google search, try unchecking "display pdf in browser" in the settings of adobe reader on your machine.
Re: Unable to open PDF file nmuriel (User) 10/29/2018 3:26 PM
AWESOME, problem solved!