Company Christmas Holidays
North American Headquarters in Miami, USA: Dec 25, 2015, Jan 1st 2016
European Headquarters in Muenster, Germany: Dec 21, 2015 until Jan 03rd 2016
Limited support is available during this period.
We at PROVISIO wish you Merry Christmas and a Happy New Year!

 

Support Request: Problem with 'I'm not a Robot' prompts

Description

Web page freezes in Kiosk mode when trying to Verify that a user is 'not a robot'. Using IE 11. This works fine outside of Kiosk Mode using IE 11 so I'm pretty sure it's something in the Kiosk mode that is preventing 'Capta' prompts from being successfully answered.

For example - tick all of the boxes that contain 'buses' once that's done you click Verify then nothing happens, the browser just hangs.

Answer: (2)

Re: Problem with 'I'm not a Robot' prompts PROVISIO\olbrich (Provisio) 10/31/2018 1:53 PM
Hello,

Generally there is no known issue. Please send the following information via e-mail to support-europe(at)provisio.com that we can check this with the current SiteKiosk version 9.6.
- Windows version
- SiteKiosk configuration (…\SiteKiosk\Config\YourConfi.skcfg)
- a corresponding log file (…\SiteKiosk\Logfiles)
- a step by step description how to reproduce the problem

Regards,
Michael Olbrich
Re: Problem with 'I'm not a Robot' prompts PROVISIO\olbrich (Provisio) 11/9/2018 9:28 AM
Hello,

after testing it again after a few days (because our developer wasn’t able to reproduce it) it turns out that the Google Captchas now work again in SiteKiosk with Metro IE skin.
It seems that Google has changed / fixed it.
Here the pages I have checked it with and which worked without any issue in SiteKiosk with Metro IE Skin:
https://www.google.com/recaptcha/api2/demo
https://lwa.financialassessments.co.uk/LocalWelfareAssistance/Home/Redirector/Index/?id=07FB1D9F-46F1-4D46-8DFE-4B11A490C035&mod=OA&casetype=ECD&formname=ADECLAIM

Regards,
Michael Olbrich