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Support Request: Unable to open adobe files

Description

I have added the URL to where the list of files is but when I click on one of those files it is supposed to open an adobe file with the information. What it does is give me a pop up that says it is blocked. Where else do I need to add this in order to make it work?

Answer: (5)

Re: Unable to open adobe files PROVISIO\adams (Provisio) 11/2/2018 2:01 PM
If the pdf is downloading, you would need to make sure you have enabled downloads in the configuration by going to files and downloads.
Re: Unable to open adobe files araya (UserAdmin) 11/2/2018 4:58 PM
I do not think it downloads it, it is supposed to open the PDF only. It is a statement of accounts.
Re: Unable to open adobe files PROVISIO\adams (Provisio) 11/2/2018 6:40 PM
send your logfiles and config file to adams(at)provisio.com with steps to replicate your issue if possible.
Re: Unable to open adobe files araya (UserAdmin) 11/2/2018 7:01 PM
Interestingly enough the second PC I have Sitekiosk running allows for the PDFs to load and the file and downloads section is not enabled. What do I need to copy from this PC that allows the PDFs to the other one? Thanks.
Re: Unable to open adobe files PROVISIO\adams (Provisio) 11/5/2018 3:32 PM
You could try copying the config file from the one that operates as desired. Just navigate to program filesx86/sitekiosk/config and move that to the same file path on the other computer