Ticket ID: 25242
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Creation Date: 1/29/2020 10:53 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7
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Language: English
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Views: 15803
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Screen saver doesn't work
Hello,
Please download all required config and used files form this link
https://gleneira.thruinc.net/Publishing/Link.aspx?LinkID=2YBG8OBKL0580
I have a video embedded into a html file which is the startup page for my sitekiosk config. This is set to continuously run on a loop. When I apply any screen saver settings within the sitekiosk config, the video just resets but never actually goes to a black screen for a screen saver. Tried using windows power settings as well. I have tried this on Windows 7 and Windows 10.
Is there an issue with trying to use the sitekiosk screen saver config with the html embedded video?
Can you please assist to let me know if I need to use different settings in the sitekiosk config to allow the video and setup I currently have to have a black screen saver appear when inactive for 10 minutes. It will then be reactivated when the mouse is clicked.