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Support Request: Installation of new USB EMP 800.14 v6
Ticket ID: 7748
TicketType: Support Request
Level: Closed
Language: English
Creation Date: 1/21/2009 3:48 PM
Last Modification Date: 3/2/2009 2:13 PM
Product: SiteKiosk Windows
Version: 7.0.247
Views: 5920
Attachment: dump.ini
Created By: Spectrum Interactive (UserAdmin)
Modified By: Spectrum Interactive (UserAdmin)
Description
Support,

I have just been sent examples of the latest EMP 800.14 v6 USB coin mechanisms from wh munzprufer.

I have followed the instructions on http://www.provisio.com/Download/inst_usb_coin.pdf on how to install the unit.

However, the error message UNKNOWN COIN VALIDATOR CONNECTED shows.

I have downloaded and replaced the latest coin acceptor configuration and it still doesn't work properly.

As per the website, attached is the dump.ini file.

I have uploaded a screenshot of what I see at http://www.spectruminteractive.co.uk/banners/skin/screenshot.JPG

I have also uplaoded a photo of the side of the coin mechanism to http://www.spectruminteractive.co.uk/banners/skin/DSC00615.JPG.

Please can you instruct me on what to do next??

Regards
Steve

PS Really appreciating all the help I have been given so far - it's first class.
Comments (3): Installation of new USB EMP 800.14 v6
Re: Installation of new USB EMP 800.14 v6 PROVISIO\olbrich (Provisio) 1/21/2009 4:43 PM
Hello,

Thank you for the detailed information and your compliment.

I will contact you via e-mail to send the altered empconf.ini file for your EMP and further instructions.

Regards,
Michael Olbrich

Re: Installation of new USB EMP 800.14 v6 carecapop (User) 6/2/2010 12:14 PM
hi ,hi have similar problen,but emp800 is detect by "empcon_new"
USB EMP 800.14 v6

the emp800 is detected as ATS/EUR (8S60.101 SCH) in COM4 sho me the coin acept in sitecash everithing look perfect

but not acept any coin all is regected 1€,2€,0.50€

Identity: "8C91.204TRY1" Locale: 1978 Version: 14
Name: "??? (8C91.204TRY1)"
0=0.100000,1,"??? 0.10",""
1=0.200000,1,"??? 0.20",""
2=0.500000,1,"??? 0.50",""
3=1.000000,1,"??? 1.00",""
4=2.000000,1,"??? 2.00",""
5=0.000000,0,"Unknown",""
6=0.000000,0,"Unknown",""
7=0.000000,0,"Unknown",""
8=0.000000,0,"Unknown",""
9=0.250000,1,"??? 0.25",""
a=0.500000,1,"??? 0.50",""
b=1.000000,1,"??? 1.00",""
c=0.000000,0,"Unknown",""
d=0.000000,0,"Unknown",""
e=0.000000,0,"Unknown",""
f=0.000000,0,"Unknown",""

Re: Installation of new USB EMP 800.14 v6 PROVISIO\olbrich (Provisio) 6/2/2010 12:39 PM
Hello,

Please save the Dump.ini file you can create in the dialog box that appears when detecting the EMP (-->Payment devices-->wh emp800-->Configure-->Detect).
Proceed by sending the file (…\SiteKiosk\Dump.ini) to us (e-mail support-europe(at)provisio.com) so that we can adjust the empconf.ini and make it work for you.
If possible, submit the configuration of your coin acceptor as well.
You will find this information on the silver nameplate attached on the side of your EMP.

The contact information you need is contained in the displayed dialog box as well as here:
http://www.provisio.com/en-US/Company/Contact.aspx

Further information you will find in this FAQ article:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6108

Regards,
Michael Olbrich
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