http://www.provisio.com/Images/logo.gif http://www.provisio.com/ http://www.provisio.com/ http://www.provisio.com/ en-US PROVISIO 7064 https://vvd1.net http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=7064 7/4/2008 11:43 PM Anonymous 7063 I run 3 site kiosks and in the last 3 week this program responds with error 500 when my customers attempt to login into a Tipping Service for our Football competition. This competition kas been running for 17 week and no problem occured until 2 weeks ago. Customer us a virtual keyoad to enter their Pin number and the selections page should be loaded. The above error appears and we currently cannot use Site Kiosk due to this problem. Can you please help. Thanks Ray tate http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=7063 7/4/2008 12:52 PM Tate 7062 Trying to install the new release of site remote server, the setup program tells me i have an incompatble version already installed and to remove that using add remove programs in the windows control panel and then re-run setup. When i go into add remove programs there are 2 versions of site remote installed, neither will uninstall. this has broken the working version of siteremote. i cant go forward or back - please help. http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=7062 7/4/2008 12:39 PM Parkholidaysuk 7059 Please assist in getting Citrix to launch from within SiteKiosk. It appears as though SiteKiok is downloading launch.asp but does not know how to deal with it and I'm having difficulty associating this file with the local Citrix client. Regards, Alistair Cameron http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=7059 7/4/2008 2:13 AM santos01 7058 When accessing iPay.ADP.com secure website from our SiteKiosk, a login dialog page pops up after the user clicks the 'Login' hyperlink/button on the main page. On a standard workstation, this login dialog waits indefinitely for user interaction to provide login credentials and click Ok. The login login dialog/pop-up window does not timeout. However, on our SiteKiosk, the login dialog/pop-up window times out after only 30-45 seconds with 'access denied' SiteKiosk page. This duration is not long enough for some users to complete entering their credentials. Is there a way to increase the timeout before SiteKiosk will close the login dialog? (I would like to increase to 2 minutes) See attachment for current configuration, today's log file, and and .PDF showing the login sequence and error. Thanks http://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=7058 7/3/2008 5:18 PM Anonymous