Ticket ID: 21402
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Creation Date: 2/22/2015 5:27 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 8.9.2817
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Language: English
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Views: 18975
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Last Modification Date: 3/25/2015 4:29 PM
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Platform:
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Level: Closed
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Support Request: Digital signage video stop playing
Im using site remote digital signage to broadcast commercials on my computers as a screen saver
the video is a 1920X1080 MP4 codec .264
the video play fine in a loop but after an hour or less it stop playing and the screen stays black
i tried that with few computer and same result , i also tried making a campaign with 2 channels top is the video bottom is JPG
after few minutes the video stop playing and the JPG is still showing
any idea how to fix it?
the video also play fine when playing locally with media player
im using win 7
thanx in advance