Ticket ID: 23259
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Creation Date: 2/8/2017 5:12 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.3.3836
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Language: English
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Views: 31991
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Last Modification Date: 3/8/2017 5:58 PM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: Unknown
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Support Request: white screens and erratic network errors
Reproduction
see above
Dear support , for one of our customer we faced issues while deploying sitekiosk , from the 5 kiosk ,, 4 get stuck on whitescreens after loading the sitekiosk , you see the bar moving to the end and then it stops. as a result i have been testing on a spare kiosk in the office, one that used to work on 1 url , now i changed that url and it now also gives white screens and periodiccally network issues. altough the url works from within the sitekiosk configuration . sometimes when we then save , auto start enabled , the page opens .. when then, powering down again and reboot we get yet again a white screen , the behaviour is not consistent and we are really out of ideas .. the customer is also demanding a solution.
we tried changing the settigns , adding https to the white list , cleaned the cache, re-installed the latest version,used wifi versus internet ... nothing seems to be a real solution ..
do you have any idea what else we can/lmust check ?
thanks for looking into this