Ticket ID: 23430 Creation Date: 4/25/2017 9:00 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.3042 Language: English
Views: 32334 Last Modification Date: 6/1/2017 10:49 PM Platform: Windows
Level: Closed IE: 11.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: Unknown

Support Request: Users are getting Security Alerts on Gmail and Yahoo Mail

Reproduction

All users are getting the security Alerts when accessing Yahoo Mail, Gmail on sitekiosk portal.
Message reads ""Revocation information for the security certificate for this site is not availabale. Do you want to proceed?"
We are not getting these alerts when logged locally as SiteKiosk Restricted User or administrator.

Please advise.
Thanks,
Bertrand

Description

All users are getting the security Alerts when accessing Yahoo Mail, Gmail on sitekiosk portal.
Message reads ""Revocation information for the security certificate for this site is not availabale. Do you want to proceed?"
We are not getting these alerts when logged locally as SiteKiosk Restricted User or administrator.

Please advise.
Thanks,
Bertrand

Answer: (4)
Re: Users are getting Security Alerts on Gmail and Yahoo Mail 4/26/2017 4:14 PM
If you are running SiteKiosk 9 or higher, you can switch to the Chrome browser option and check the option to ignore certificate errors in the SiteKiosk configuration tool under >Basic >Start Page & Browser >Chrome Browser >Customize >Settings then check the box labeled “Ignore certificate errors”.

To try to resolve this using the IE based skin in SiteKiosk, open IE then go to Internet Options and click the Advanced tab. Scroll down and uncheck the box labeled “Check for publisher’s certificate revocation”. Test in SiteKiosk Start Once mode. Additional steps may be necessary for that in Autostart so only test in Start Once mode under the same Windows user account where you checked the IE setting.
Re: Users are getting Security Alerts on Gmail and Yahoo Mail 4/26/2017 5:00 PM
More information regarding certificates:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=20153
Re: Users are getting Security Alerts on Gmail and Yahoo Mail 4/26/2017 5:08 PM
We are running SiteKiosk 8.91.3042, and IE 11.0.9600.
While logged in as SiteKiosk Restricted User (with System Security Manger unprotected) or administrator, the IE’s “Check for publisher’s certificate revocation” box is already unchecked. Same for “check for server certificate revocation” and “check for signatures on download programs” boxes.
We are not getting the Security Alert pop-up while logged in as SiteKiosk Restricted User (with System Security Manger unprotected) or administrator.
But I’m still getting the pop-ups after starting SiteKiosk. We have over 140 machines and this is very annoying for our users.
Please advise.
Thank you,
Bertrand
Re: Users are getting Security Alerts on Gmail and Yahoo Mail 5/4/2017 10:47 PM
I recommend updating to SiteKiosk 9.5 and utilizing the Chrome browser option. This option allows you to ignore certificate warnings. I was not able to replicate the issue with the sites you mentioned so it is possible something on your network is not allowing the SiteKiosk browser to check the certificate revocation list.
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