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Informe Bug: Images and Videos from Localhost

Reproducción

Hi,

I have a system that shows images and videos from a localhost url. When I use Google Chrome, both images and videos are shown in browser, however when using google chrome using Site Kiosk , 3 times out of 10 times they do not show up. What is the solution please?

Thanks and Best Regards,
Ivan

Descripción

Hi,

I have a system that shows images and videos from a localhost url. When I use Google Chrome, both images and videos are shown in browser, however when using google chrome using Site Kiosk , 3 times out of 10 times they do not show up. What is the solution please?

Thanks and Best Regards,
Ivan

Respuesta: (16)

Re: Images and Videos from Localhost 05/04/2018 17:16
Hello,

please check the SiteKiosk log files for errors.
Also, if this always affects the same video files, this is most likely a codec problem. Make sure the videos are H.264 encoded for best playback results.

You should also update to the latest version of SiteKiosk, to make sure you have all the available bug fixes installed.
Re: Images and Videos from Localhost 05/04/2018 17:31
The codec of the Video is H264 - MPEG-4 AVC (part 10) (avc 1)

Will check the logs and also try updating the Kiosk.
Re: Images and Videos from Localhost 06/04/2018 10:31
Here you can download the Logfile, with the issue has re-happened:

https://wetransfer.com/downloads/84143f8ebc289205a44855a91674304920180406082858/a2e9b05b7ce076f50b9a38a11d30ca3220180406082858/ab1d15
Re: Images and Videos from Localhost 06/04/2018 10:39
Hello,

I am sorry but this is the log of the SiteRemote Client service (used for connecting SiteKiosk to SiteRemote).

Did you also update SiteKiosk to the most current version?
If yes, please send the current SiteKiosk configuration (…\SiteKiosk\Config\YourConfig.skcfg) and the corresponding SiteKiosk log (…\SiteKiosk\Logfiles) with the information at which date & time the problem occurred via e-mail to:
support-europe(at)provisio.com

Regards,
Michael Olbrich
Re: Images and Videos from Localhost 06/04/2018 10:48
Here are the files:

https://we.tl/JMcYsjRe2w
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