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Informe Bug: Connecting dropping due to network issues

Reproducción

I'm not sure what this is for.

Descripción

Hi,

We are using the SiteKiosk software on computers that appear to be having network issues. As such, the offline screen shows up and doesn't go away causing problems.

We're hoping there's a way to make SiteKiosk re-check the network so that the software can come back up again after it determines that the connection has been restored/is available.

Our current solution is to reboot the computer which is less than ideal since most of the people don't have admin privileges to have SiteKiosk re-load the software.

Thanks so much,
Chris.

Respuesta: (7)

Re: Connecting dropping due to network issues 08/11/2018 15:26
There is no known bug and SiteKiosk is just using the network connection of Windows.
If the configured start page is not available at SiteKiosk startup, logout, screen saver end SiteKiosk will display a "Terminal Offline" page (also see "-->Start Page & Browser-->Advanced" with IE skins or "-->Start Page & Browser-->Customize-->Settings" with Chrome Browser skin).
When using the default "Terminal Offline" page Then SiteKiosk tries to reload the configured start page every 30 seconds (there is corresponding code is implemented to the default offline page).
If you configure your own offline page without any code that reloads the start page, SiteKiosk will remain on the offline page.
Re: Connecting dropping due to network issues 11/11/2018 22:05
Hello again,

We've noticed that one of our SiteKiosk machines has gone "offline" again, this time with a local file that has nothing to do with the network to fetch. There does seem to be an issue with the SiteKiosk software on these computers. As far as we can tell, it may be related to the AllowMultipleInstances setting, or interference by the virus scanner, we're unable to determine that at this time.

The file in question is where SiteRemote sync put it per the SiteRemote web portal. C:\Users\Public\Documents\SiteRemote\Sync\cranston.html for the Cranston touchscreen.

What can you offer in terms of assistance in finding a cause and solution for this continuing problem?

Thanks so much,
Chris.
Re: Connecting dropping due to network issues 12/11/2018 20:40
What information do you have regarding an issue related to the AllowMultipleInstances setting?

Are you able to temporarily disable your antivirus to test this?

Do you use the standard SiteKiosk offline start page or did you change that?
Re: Connecting dropping due to network issues 13/11/2018 17:56
Good morning,

Here are the answers:

What information do you have regarding an issue related to the AllowMultipleInstances setting?
SiteKiosk tech support instructed us to make that registry change to prevent an error screen from popping up. The error screen would say something along the line of: SiteKiosk can't run a second instance on a computer and something about terminal services. I don't have the exact error. One of our team members was on the phone with SiteKiosk for many hours while uninstalling and reinstalling SiteKiosk several times until we received that instruction. That step was required on every computer we received from our client because they all had the same error pop up about multiple instances after fresh installations. Now that the registry setting is in effect, when all of these computers boot up, there are two windows that say they're waiting for all necessary Windows services. (One is hidden under the other.) Oftentimes when we use the esc key shortcut to get to the SiteKiosk settings, two settings screens will pop up. (Obviously there are at times multiple instances of SiteKiosk running, which is pretty obviously what that registry setting is meant to allow. For all we know, the problem with Chrome is related directly to this.)

Are you able to temporarily disable your antivirus to test this?
We are not. We brought this up with our client and they didn't want to do that. They just adjusted the virus scanner more. Originally, SiteKiosk was being identified as a virus by VIPRE and VIPRE was corrupting the installation. After our client's IT tech's changes, they mentioned something about containers or zones, we were able to uninstall and reinstall SiteKiosk and it would, at least, get to SiteKiosk on bootup.

Do you use the standard SiteKiosk offline start page or did you change that?
We have tried both with and without the standard SiteKiosk offline start page. The issue occurs whether we are using the standard SiteKiosk offline start page or our own. Would you require access to the SiteKiosk systems via Google Chrome Remote Desktop? If so, there are certain hours that you'll only be able to work on them (Weekdays 8pm - 2pm, all day Friday, 5pm - 12pm weekends. All times in MST), plus we'd need to get permission from our client to provide you access.

Thanks for your help with this.
Re: Connecting dropping due to network issues 13/11/2018 21:41
Are you running SiteKiosk in a Terminal Services environment? Please confirm which SiteKiosk version you are running.
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