Ticket ID: 22475 Creation Date: 3/21/2016 11:22 AM Product: SiteKiosk Classic Android Attachment: -
TicketType: Support Request Version: 2.5.226 Language: English
Views: 33158 Last Modification Date: 4/18/2016 1:28 PM Platform: Android
Level: Closed IE: 0.0
Bug Status: Not Fixed User account: Administrator Bug Frequency: On every start

Support Request: Android version 5.0.2 issues

Reproduction

Android version 5.0.2 issues:

issue 1: When selecting input fields like textbox, the screen keeps trembling.

issue 2: In a page like google docs, the touch loose calibration. In a group of checkbox, the selection is made on the checkbox below that we want.

Description

issue 1: When selecting input fields like textbox, the screen keeps trembling.

issue 2: In a page like google docs, the touch loose calibration. In a group of checkbox, the selection is made on the checkbox below that we want.

Answer: (3)
Re: Android version 5.0.2 issues 3/21/2016 11:49 AM
Hello,

Please check if it works (both issues) when you disable the “Immersive Mode” in the SiteKiosk configuration (-->Application-->Browser/Fullscreen Browser-->Advanced Application Settings)

There is a known issue with “keyboard flickering” when choosing an input filed in the browser that is shown on some Android 5.x devices.

It mainly applies to the performance of those Android devices and our developers check this for the next SiteKiosk version.

Regards,
Michael Olbrich
Re: Android version 5.0.2 issues 3/21/2016 12:37 PM
Lost of calibration issue: disabling the "Immersive Mode" and selecting "Full Screen Mode" solved the problem.

Regarding the "keyboard flickering” issue, the same configuration didn´t work.
Re: Android version 5.0.2 issues 3/21/2016 1:17 PM
Hello,

There is no other known issue. What if disabling “Full Screen mode” and “Immersive mode”?

Regards,
Michael Olbrich
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