Ticket ID: 23120 Creation Date: 12/7/2016 11:39 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.85.2082 Language: English
Views: 37309 Last Modification Date: 1/9/2017 9:25 AM Platform: Windows
Level: Closed IE: 11.9600
Bug Status: Not Fixed User account: Unknown Bug Frequency: On every start

Support Request: Theme ProViki does not work in Internet Explorer 11

Reproduction

When we open SiteKiosk in IE11 wi theme ProKivi

Description

Hello.

We try to install Internet Explorer 11 on Win7 to execute new version our applocation in Site Kiosk. But after update theme ProKivi does not correct work in browser. What can we do?

Best regards,
Alexey

Answer: (7)
Re: Theme ProViki does not work in Internet Explorer 11 12/7/2016 12:08 PM
Hello,

This is not a bug. The ProKivi Skin is not a default skin provided with the official SiteKiosk installation but a special custom skin developed for Wincor Nixdorf some years ago.

Custom skins generally need to be used with the SiteKiosk Version they were created for (as far as I remember the ProKivi Skin was developed for / with SiteKiosk 7.8 http://www.provisio.com/en-US/Downloads/VersionHistory.aspx?Product=SiteKiosk)

Otherwise you need to contact Wincor Nixdorf or order a new skin customization against charge.


Please understand that our free support cannot offer any assistance with creating your own code or customizing the skin files (apart from the detailed SiteKiosk and SiteKiosk Object Model documentation).
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?support.htm

Documentation:
- General Information about customizing SiteKiosk: http://www.provisio.com/web/us/features/siteskin
- SiteKiosk help: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?customization_%28site_skin%29.htm
- SiteKiosk Object model help: http://www.provisio.com/helpconsole/SiteKiosk%20Object%20Model%20Help/en-US/default.htm?index.htm
If you need further assistance in creating individual coding solutions you can contact us via e-mail that we may find a solution against payment for your needs.

In case you are interested in a solution against payment please write a detailed description to support-europe(at)provisio.com that we can check the technical feasibility and the amount of work to make a quotation.
The adjustment fees are depending on the complexity of the changes and in general it costs 120 Euro per hour.

Regards,
Michael Olbrich
Re: Theme ProViki does not work in Internet Explorer 11 12/8/2016 9:08 AM
Hello.

Ok. Which are standart skins/template we can use in SiteKiosk 8.8 with support change language in system and WatchPort?

We would like:
1. Change keyboard language. EN->RU, RU->EN
2. If employee moved away from the kiosk. SiteKiosk should logout from system.

Best regards,
Alexey
Re: Theme ProViki does not work in Internet Explorer 11 12/8/2016 10:38 AM
Hello,

The default skins that will be installed with SiteKiosk can be found at “-->Start Page & Browser” in the SiteKiosk configuration.
With the old SiteKiosk Version 8.8 it should be “Metro IE Skin”, “IE7 Skin”, “Portal Startpage”, Default Skin”, “Windows 7 IE8 Skin” and maybe some more.

But please note that also the old SiteKiosk version 8.x is out of support.

>>> Change keyboard language. EN->RU, RU->EN<<<
The keyboard language(s) need(s) to be installed on Windows.
To provide the option changing the keyboard language you can activate the option “Enable keyboard switching” you fill find at -->Start Page & Browser-->Customize-->Languages” with most of the Skins.
For further information please see here:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?languages.htm

>>>If employee moved away from the kiosk. SiteKiosk should logout from system.<<<
For this you can use the screen saver of SiteKiosk. Just configure an Idle time that fits your needs.
When the screen saver activates it will close all opened browser windows and applications and deletes the temporary internet files & cookies.
Further information here: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?screen_saver___2nd_monitor.htm

Regards,
Michael Olbrich
Re: Theme ProViki does not work in Internet Explorer 11 12/12/2016 6:21 AM
Hello,

We need a theme for the site kiosk 8.8, which is able to work with a presence detector. Screensaver in this case is not suitable. Logout should be instantaneous as soon as the officer stepped away from the kiosk.
What themes can you advise of the standard, which allows to work with such a sensor?

Best regards,
Alexey
Re: Theme ProViki does not work in Internet Explorer 11 12/12/2016 9:22 AM
Hello,

You can add a device to deactivate the screen saver at the screen saver settings in the SiteKiosk configuration.
Also the idle time can be configured there.
Generally the screen saver settings work independently from configured SiteKiosk Skin.
Further information about the screen saver settings and supported devices you will find here:
http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?screen_saver___2nd_monitor.htm

Regards,
Michael Olbrich
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