Support Request: SiteKiosk appearing above full screen app

Ticket ID: 23275	Creation Date: 2/13/2017 6:43 AM	Product: SiteKiosk Classic Windows	Attachment: -
TicketType: Support Request	Version: 9.3.3836	Language: English
Views: 33101	Last Modification Date: 3/13/2017 4:57 PM	Platform: Windows
Level: Closed	IE: 1.0
Bug Status: Not Fixed	User account: SiteKiosk Restricted User	Bug Frequency: About once a day

Support Request: SiteKiosk appearing above full screen app

Reproduction

I dont know what IE version is running.

Start the full screen WPF application and wait 24hours.

Description

Hi there

We run several kiosks using both SiteRemote and SiteKiosk to manage them. Our setup is one where we have sitekiosk display a full screen web page with a big button "start". When the user presses start (or when the kiosk is restarted) a full screen WPF application with several windows runs. In this new version of site kiosk (its the only one that we have upgraded to the version 9.3.3836), we have noticed that the web page in sitekiosk goes "in front" of the full screen application. We only notice this overnight, so it seems that several hours need to go by, then mysteriously the next time we pull a screenshot, we see the big "start" button instead of the wpf application. We can see from the application logs that it is actually running the whole time.

Please can you investigate if there is any change to the "bring to front" behaviour of sitekiosk? We need our app to be focussed and "in front" the whole time. The "start" button we have made is only in case the app crashes, and gives the user a way to manually start it.

Another odd thing I have seen is that in SiteRemote in the "errors" tab, it is showing that the SiteKiosk app crashed (terminated abnormally). I think perhaps it is then restarting and going in front of our WPF full screen app.

Any assistance would be appreciated!

Thanks
Iain

Answer: (2)
Re: SiteKiosk appearing above full screen app	2/13/2017 6:48 AM
Here is the Error from the SiteRemote Console: 1 Application terminated abnormally [SiteKiosk]. 21h 16m ago Error [SiteRemote Client] Application terminated abnormally [SiteKiosk]. 1 abnormal sitekiosk program termination 21h 16m ago Error [SiteKiosk] abnormal sitekiosk program termination 1 [2/12/2017 12:29 PM: Service Control Manager] A timeout was reached (30000 milliseconds) while waiting for the SiteRemote Client service to connect. 21h 17m ago Error [Windows/System] [2/12/2017 12:29 PM: Service Control Manager] A timeout was reached (30000 milliseconds) while waiting for the SiteRemote Client service to connect. 1 [2/12/2017 12:29 PM: Service Control Manager] The SiteRemote Client service failed to start due to the following error: %%1053 21h 17m ago Error [Windows/System] [2/12/2017 12:29 PM: Service Control Manager] The SiteRemote Client service failed to start due to the following error: %%1053
Re: SiteKiosk appearing above full screen app	2/13/2017 4:41 PM
For the “foreground issue” try activating the option “Keep the SiteKiosk main window in the background (not TopMost)” in the SiteKiosk configuration tool under “-->Start Page & Browser-->Advanced”. Alternatively you could may check this: How to Build a Script Watchdog for External Applications http://devblog.provisio.com/post/2012/09/18/How-to-Build-a-Script-Watchdog-for-External-Applications.aspx The SiteRemote Service timeout error is a Windows error message and may apply to the performance of the machine? Further details should be displayed in Windows event log. You can try increasing the timeout value (e.g. from 30 to 60 or 120 seconds?), it also works on Windows client os: For details about this setting, refer to: http://support.microsoft.com/kb/922918/en-us. Before you proceed, we strongly recommend that you back up your registry and become familiar with the restore process. For more information, see: http://support.microsoft.com/kb/256986.