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Ticket ID: 23330
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Creation Date: 3/9/2017 3:27 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.3.3836
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Language: English
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Views: 33413
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Last Modification Date: 4/12/2017 3:55 PM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: About once an hour
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Support Request: Recurring error on SiteKiosk when using WMV files for both digital signage and screensaver
Reproduction
On windows 10 systems we are getting the following error when using WMV presentations for both digital signage and the screensaver.
SiteKiosk DigitalSignage Player reported the following error: 'MyCampaign.wmv' reported an error (ErrorOpeningFile: Exception from HRESULT: 0xC00D11B1)". The error occurred at 3/9/2017 8:27:58 AM local machine time.
On windows 10 systems we are getting the following error when using WMV presentations for both digital signage and the screensaver.
SiteKiosk DigitalSignage Player reported the following error: 'MyCampaign.wmv' reported an error (ErrorOpeningFile: Exception from HRESULT: 0xC00D11B1)". The error occurred at 3/9/2017 8:27:58 AM local machine time.
