SiteKiosk: Bug Fix for critical error
On kiosk machines with SiteKiosk versions earlier than 8.7 under Windows 7, the system will in most cases become unusable after Internet Explorer 10 is installed. The affected SiteKiosk versions are 7.1 - 8.6. Any Windows 7 computers that have automatic updates enabled will be affected because Internet Explorer 10 is installed automatically as part of Windows updates.

All software resellers are strongly encouraged to forward this information to the operators of the kiosks. PROVISIO has no information about the end user and therefore cannot directly inform them!

Additional information...
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Archive: "Billing Failed ...." error
Article ID: 4808
ArticleType d´article: Archive
Niveau: Fermé
Langue: Anglais
Date de création: 25/06/2006 02:46
Dernière modification: 18/08/2006 15:13
Produit: SiteKiosk
Version: 6.5.0
Adressages: 5305
Annexe: -
Créé par: Administrator (Provisio)
Modifié par: florin (Provisio)
Description
I'm getting the following error on sitekiosk "Billing was interrupted because an error has occured while transmitting your data". I'm using serial and USB credit or debit card readers.
OS is Windows XP Pro SP2, reinstalled from a scratch, no third party firewall or ad-aware software installed. I tried on two machines but no luck, still getting the same error.
Here's what I have on the logfile regards to the billing error:
[CreditCard] AuthorizeNet: The credit card track 2 data is missing.

It gives this error immediatelly after I swipe a card and submit the payment. Seems like it even doesn't communicate with authorize.net for proccessing.
I tried to reinstall drivers and un-reinstall the sitekiosk, none of them worked.

Any ideas?????????
Commentaires (1): "Billing Failed ...." error
Re: "Billing Failed ...." error Administrator (Provisio) 26/06/2006 13:43
Hello,

the entry "[CreditCard] AuthorizeNet: The credit card track 2 data is missing." says, for what ever reason, the card reader could not read track 2 from your credit card or there are the wrong/unexpected data on track 2 of your card. This could also indicate a hardware error of your card reader or your credit card.

Note: The credit card PlugIn of SiteKiosk does support credit cards only; not debit cards and not always the combination from credit/debit cards.

Regards,
Michael Olbrich
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