SiteKiosk: Bug Fix for critical error
On kiosk machines with SiteKiosk versions earlier than 8.7 under Windows 7, the system will in most cases become unusable after Internet Explorer 10 is installed. The affected SiteKiosk versions are 7.1 - 8.6. Any Windows 7 computers that have automatic updates enabled will be affected because Internet Explorer 10 is installed automatically as part of Windows updates.

All software resellers are strongly encouraged to forward this information to the operators of the kiosks. PROVISIO has no information about the end user and therefore cannot directly inform them!

Additional information...
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Сообщение об ошибке: Printing problems
Запрос ID: 17954
ЗапросВид статьи: Сообщение об ошибке
Уровень: Закрыто
Состояние ошибки: Не исправлено
Исправлено начиная с: -
Язык: Английский
Дата создания: 15.05.2012 12:53
Дата последнего изменения: 12.06.2012 15:31
Платформа: Windows XP Professional
Счет пользователя: Ограниченный пользователь SiteKiosk
Продукция: SiteKiosk
Версия: 6.5.102
Просмотров: 2028
IE Версия: 7.0
Вложение: -
Создано: Morrison1 (User)
Изменено: Morrison1 (User)
Частота ошибки: При каждом запуске
Воспроизведение
I am having problems getting printing to work properly. I have tried a network printer, shared network printer and a local usb printer. Every time i print a page it queues multiple pages. I have also unticked the option to display the print dialog and request confirmation but it still continues to do do both

Thanks
Описание
asas
Комментарии (1): Printing problems
Re: Printing problems PROVISIO\olbrich (Provisio) 15.05.2012 15:07
Hello,

Generally there is no known issue but as you are using the very old version 6.5 you may update first to the latest 6.x version which is 6.6.213:
http://www.sitekiosk.com/en-US/Downloads/VersionHistory.aspx?Product=SiteKiosk?ItemID=1&OpenItem=62#Item_62
(Updates within the same major version 6.x are for free)

Furthermore you should consider the description of the SiteKiosk help (is installed with SiteKiosk) about installing and using printers with SiteKiosk.
It is similar like with the actual version you will find online:
Printing: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?print.htm
Printer Setup: http://www.provisio.com/helpconsole/SiteKiosk%20Help/en-US/default.htm?setup_printer.htm

In case you don't want to charge for printing you also can deactivate the printer montoring.


If you need clarification for a setting on one of the configuration pages of SiteKiosk please click the help button in the lower right corner of that page. This button is available on nearly all of the pages in the configuration and links you to the page of the help file that deals with the exact settings of that page.

Also note that Windows 7 and the Internet Explorer Version 8 and higher are not supported with this old version.
If you want to use SiteKiosk on Windows 7 and or with a higher IE version you need to purchase an update to the actual version 8:
https://www.provisio.com/Shop/Shop.aspx?GroupIdx=12

If you use the print function of Word you may also have a look at this FAQ:
http://www.provisio.com/en-US/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=6190

Regards,
Michael Olbrich
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