Ticket ID: 25839
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Creation Date: 5/25/2021 11:15 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.8.5779
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Language: English
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Views: 9697
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Last Modification Date: 6/23/2021 7:02 PM
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Platform:
Windows
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Level: Closed
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IE: 19042.985 |
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Bug Status: Not Fixed
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User account: Administrator
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Bug Frequency: On every start
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Support Request: SiteKiosk gets stuck on START ONCE
Reproduction
unsure what you need?
Just purchased this license and using new version of Sitekiosk and when we setup KIOSK to START ONCE to test the setup, never starts, gives a white background with cursor spinning and nothing happens. In fact we can't even get out of it, windows 10 is not responding. We have to press power button to turn off machine to reset windows.
I tried setting the browser to IE and under IE, START ONCE I can see IE starts a bit and freezes, with Chrome is never starts, gets frozen in white screen.
How can we troubleshoot this issue? I don't want to put it in KIOSK mode and then won't be able to unlock windows if Sitekiosk is locking on START ONCE event.
Thank You