Ticket ID: 22716 Creation Date: 6/22/2016 11:01 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.2 Language: English
Views: 23665 Last Modification Date: 7/20/2016 5:26 PM Platform:
Level: Closed

Support Request: Blank Screen after SiteKiosk closed

Description

our environment is : win10 + SiteKiosk9.2
It works well, except system is often Black Screen after SiteKiosk closed.
We can restart "explorer" process to activate system again.
Do you have any advice on the Black Screen issue?
Thanks for you advice in advance!

Answer: (5)
Re: Blank Screen after SiteKiosk closed 6/22/2016 4:52 PM
It sounds like the Windows shell is not loading after SiteKiosk is closed. When you see the black screen, open the Windows Task Manager (Ctrl+Alt+Del >Open Task Manager). Go to >File >Run New Task. Type in "explorer" without the quotes then click OK. Do you see the Windows desktop after that?

There was an issue where this could occur with earlier releases of SiteKiosk. Please make sure you are running at least SiteKiosk 9.2.3595.

Download the current version of SiteKiosk here:
http://www.provisio.com/en-US/Downloads/Download.aspx?ItemId=1
Re: Blank Screen after SiteKiosk closed 9/14/2017 4:46 PM
I have the same issue, the thing is that I am connecting to te pc by remote desktop control and can not open the task manager. It happens with a lot of the computers using the new version of sitekiosk.
Re: Blank Screen after SiteKiosk closed 9/14/2017 7:05 PM
If you are using RDP to access the machine remotely you can use Ctrl+Alt+End to send the Ctrl+Alt+Del command to the remote machine. Are you running SiteKiosk 9.6?
Re: Blank Screen after SiteKiosk closed 9/15/2017 6:35 PM
I tried the way you just told me, opened the task manager and add the explorer text on file: new task.... It only opened the folder C: but still with black screen.

I am using the version Sitekiosk 9.5

It happens with a lot of the computers when they are locked and need to go RDC to restart it correctly.
Re: Blank Screen after SiteKiosk closed 9/18/2017 8:17 PM
In that case, it sounds like the Windows Shell is already active and something else is causing the black screen you are seeing. Do you get the same problem if you access the macjhines locally to rule out an issue with your remote access tool?

As this is a closed ticket, please start a new support forum inquiry.
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