Support Request: Program window does not show item correctly

Reproduction

Please see description

Description

When you press [program] on menu bar, program items would not show but unknown message "<>".
However, press [F5] to refresh the screen would correctly show items.
Please see attached DOC file with images.

Answer: (3)

Re: Program window does not show item correctly 1/4/2013 5:02 PM
Is this happening on more than one computers with SiteKiosk installed?
Have you tried reinstalling the software?

There are no known issues as you have described and we have received no similar reports from other users who utilize this feature. It may seem that you have a corrupt installation.

You should also completely uninstall SiteKiosk before attempting to re-install:

* When uninstalling the SiteKiosk through control panel... I would suggest that when you navigate to "Add or Remove programs " that you select the option to "change" and then make sure you select the option "Automatic removal of all created data".
Re: Program window does not show item correctly 1/7/2013 3:22 AM
Yes, it is happening on all PCs we installed. Also, our group company is facing same issue.

Our property : 8 PCs Windows Vista Home Premium Edition with IE 9 (7 Japanese / 1 English)
Group Company: 2 PCs Windows 7 Professional 32bit with IE 9 (1 Japanese / 1 English)

I don't think we have a crrupt installation since Group Company is facing same issue. There is no sharing of configuration or any.
Uninstall and re-install have not solve this issue.

Please advise,

GO
Re: Program window does not show item correctly 1/7/2013 3:34 PM
Did you completely uninstall the software and reinstall.. and the problem still persists? Please also ensure that you are installing the most current version of the software (Version 8.6).

- Did you install SiteKIosk as part of an image on your PCs?

I have not been able to replicate the issue you have described and we have no other customers or users of the software experiencing this issue, which leads us to beleive that it must be something isolated to your environment.

- If the problem still persists please send the configuration file you are testing with to support-us(at)provisio.com.
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